Stephen's Heating & Cooling
Desert, Prineville, OR

Stephen's Heating & Cooling Reviews

4.5 stars based on 18 reviews

Featured Comments:

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  Christy Spencer

  4.0

  Let me start by saying that the only reason I'm giving them 4 stars is because Zach is a ROCK STAR! If it weren't for him they would only have gotten 1 star. So this has been our experience... We needed a new HVAC system installed.. We were told the workers would be here at 7am and that it would only take one day to complete the job. When 8 o'clock rolled around and none of their workers had shown up, we called and were told that the worker that was suppose to come had called in sick... Why weren't we notified??? I don't know. To their credit, instead of rescheduling they found workers to come out and start the job. Apparently this type of install is done in stages. Two of their workers came in and removed the old system and installed the new system... only they installed it upside-down. Shouldn't they know where the return air is suppose to come out of? When Zach got here to connect the unit, he and my husband realized the mistake. So Zach called the installers to come back and fix the issue only to have them argue with him. After some persuasion they finally came back and reinstalled it. It's been 12 hours, they still aren't done. Zach is still working hard trying to get us some heat...I appreciate him! I am however starting to freeze and really hoping he will be successful soon. I also hope Zack is rewarded for his hard work and dedication.

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  Stacey Clark

  5.0

  They did a great job and were very prompt with getting the work done!

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  Shar Skarbek

  5.0

  What a wonderful experience we had working with Terry, the owner. We built a new home with a complicated heating system that had radiant, forced air gas and forced air electric. He made it all come together to work for us. After completion of construction, he always answered all our questions and came out to make any adjustment necessary in a timely fashion. Friendly and professional, I would highly recommend Stephen’s Heating and Air Conditioning for any job, simple or complicated. They are the radiant floor experts in this area and very knowledgeable in forced air and air conditioning homes and businesses. I highly recommend them. You will be very happy with their service.

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