Stanley Steemer
Hollywood, St Joseph, MI

Stanley Steemer Reviews

4.7 stars based on 219 reviews

Featured Comments:

• J

  Jessica Nowka

  5.0

  These guys were amazing!! They cleaned my sectional, area rug, and hardwood floors in most of my house. I had used a wax floor cleaner for so long that it left a film on my hardwood floors that wouldn’t come out. These guys took the extra time to get the film off and seemed proud of their job. I will definitely use them again in the future!

• L

  Laura Rock

  1.0

  I'm very disappointed by your services from the Stanley Steemer at the St Joseph MI location. Back in November, they did a horrible job cleaning my carpets, 5 locations done in 30 min. (2 rooms, 1 large loft, 1 hallway, 1 staircase) The carpets smelled horrible after they left. I called and voiced my concerns, they said they would send them back out to redo everything. I scheduled with them the next day, they never showed. I called and complained, I was told they were running 2 hours behind and they could come the next day from 1-5, so I agreed. The next day I received a call 20 min before 5pm stating they wouldn't make it for another 2 hours and wanted to know if they should still come by. I told them know I have a previous scheduled engagement and that I would call their office. I called the office and asked to speak with the manager, I was told he was out sick. I explained what had happened and wanted to speak with someone in management about it, the lady told me she would have the manager call me the next week. No one every called me back. I called a couple more times and was blown off. I went out and bought a carpet cleaning machine and was appalled from the dirt that came out of the carpets, after being professionally cleaned by Stanley Steamer. I ended up wasting $364 with them, then had to spend $200 for a carpet cleaning machine. At that point I disputed the charge on my credit card. Weeks later I started receiving calls from someone named Mike at the St Joseph's office to see if they could rectify the situation. I would not allow them back into my home and would never recommend Stanley Steamer to anyone. This was an awful experience, and I would think Stanley Steamer would refund my money, especially since they dropped the ball and did not care until I disputed the charges. I have not put any bad comments out there for the public to see, but this will change now. I hope they are happy now, since the credit card company took their side and canceled my dispute. I would NOT RECOMMEND them!

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  Response from the owner

  Thank you for using Stanley Steemer. We appreciate your feedback and are disappointed that the service you received was not up to our high standard that our customers look for from us. During these unprecedented times we are committed to maintaining a positive experience for our customers while keeping our employees and customers safe. Due to our protocols at the time, we did not live up to our high standards. We apologize that this is not the experience that you had with our team. We would still like an opportunity to apologize and rectify the situation, if you would please reach out to us as soon as possible as we would be happy to do what we can to improve the experience.

• B

  Bonnie Kelly

  5.0

  We are very happy with result of our tile and linoleum floor cleaning. They were caked with snow salt that people had brought in on their shoes & although we had tried cleaning them there was still a terrible residue left. Jacob and his coworker left them sparkling clean! You can skate in your socks again! Thank you.

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