Stanley Steemer
40th, St Cloud, MN

Stanley Steemer Reviews

4.4 stars based on 166 reviews

Featured Comments:

• K

  Kiayama Sidney

  1.0

  Awful service… Young man did entire job in 15 minutes. He rushed through the whole process. I don’t even smell a cleaner he used. Carpet had a few stains that I understood could not be removed but carpet was still dirty and he did two rooms and a small hallway, didn’t reach carpet under the bed or closets. Very POOR JOB. Totally wasted $180. I would have done better renting a rug doctor

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  Response from the owner

  Hi Kiayama, thank you for providing us with a review on your experience using Stanley Steemer. We want you to know that we value you as a customer and are truly sorry if you have been inconvenienced in any way. Generally, for a situation such as yours we would have someone come back and re-clean any areas that you have a concern with at no charge. Please call us at 800-783-3637 to look into scheduling a courtesy cleaning. Thank you again for taking the time to bring this to our attention and for choosing Stanley Steemer.

• M

  Marcie Wagner

  1.0

  They quoted me $250 for cleaning 3 rugs and 500 Sq feet of carpet w pet deodorant. The cleaning person arrives and says for pet oder it's an additional $375 and a total of $594 plus tax. He was here for 60 minutes. So disappointing I didn't tell him to leave after he didn't honor the quote. I hate confrontation and this is was a total waste of $$$$$. Rent a carpet cleaner folks. 😒 UPDATE! It gets worse folks. The carpet they cleaned began to smell like sweaty socks or a locker room.. The guy must have used dirty water. They reached out after my review in a manner that made me believe they heard me. A case was opened and as of today not another response regarding the issue and smelly carpet.

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  Response from the owner

  Hi Marcie, thank you for taking the time to bring this to our attention. We do apologize for any inconvenience this may have caused you. We would like to forward this to the managers at the local Stanley Steemer office that way if for some reason they are not aware of it they can look into this matter directly. Could you please email us with your zip code, cleaning address and phone number associated with your account to [email protected] ? Once again, we do apologize for any inconvenience this has caused you and we look forward to looking into this as quickly as possible.

• D

  Debra Stadum

  4.0

  We were happy with the carpet cleaning. The duct work went well too. Although, they didn’t put things back where they found them including rugs, left lights on in every room they turned them on. Our biggest issue was 3 years ago, when we first bought our house, we were sold an ultra Violet system for our furnace. We signed on for it. A couple of weeks ago, a Stanley Steemer rep was out here and replaced the bulb. Yesterday, the techs were here to clean the vents and duct work. One of the techs said the ultra Violet system was doing no good because the furnace was never cleaned when the ultra Violet system was installed. I asked why were we never informed of that when the rep sold us on the idea of it. Their response was he doesn’t work for us anymore. That doesn’t help us!! So here we spend over $500.00 for no help over 3 years! Their response to our why was feeble at best! The tech that replaced the bulb a couple of weeks ago, was new. In fact our bulb was the 1st he had ever changed. He said he didn’t know the furnace needed to be cleaned in order for it to work. It would be nice if these people were trained properly!

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  Response from the owner

  Wow! I’m so blown away by your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.

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