HVAC

Stanley Steemer
Colleen, Champaign, IL

4.6

(157)Check map

Phone:
+1 217-788-6680

Website:
https://www.stanleysteemer.com/location-details/Champaign-IL/661?utm_source=google&utm_medium=organic&utm_campaign=gmb_ws

Address:
4108 Colleen Dr, Champaign, IL 61822

Hours:
SundayOpen 24 hours
OPEN NOW

Reviews
Map

Services

Stanley Steemer Reviews

4.6 stars based on 157 reviews

Featured Comments:

N
Nicole Jackson
5.0

Austin & Tristan texted their ETA about 40-min prior and it was within the window expected. I appreciated the text. They confirmed the the service order when they arrived and after I specified which furniture to move they got started. They were very accommodating and professional when I asked them to go over an area where I did not originally ask for the furniture to be moved. I was pleased with the area that was cleaned and I decided it was worth moving another piece of furniture. Austin gave me instructions of drying time and suggested room temperature for drying. I cranked up the heat and I’m looking forward to walking on clean carpets. I would hire Stanley Steamer again because of the quality of service and pricing.
Response from the owner
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
R
Raluca Ilie
1.0

When I scheduled the service, I have requested that the crew wears masks. I was assured that everyone wears masks. The crew came in late and without masks. They seemed to me unpleased with my request to wear masks and ‘did not know’ if they have any masks in their van. I have provided them with kn95 masks, and let them inside to start the job. 10-15 min later I went to check how things are going, and noticed that one of them was already not wearing the mask. They were also supposed (I am told) to wear gloves and footwear protection. That was nonexistent. I have asked them to leave immediately. This is unacceptable.
Response from the owner
Hi Raluca, your review has reached the corporate offices of Stanley Steemer International. Thank you for bringing this to our attention. We want you to know that we value you as a customer and are truly sorry that you have been inconvenienced in this way. We will discuss these concerns with your local Stanley Steemer, the event you described is not consistent with the training and coaching we provide for our staff and will be addressed immediately. So that we may contact the correct location could you please email us at [email protected] with your address, zip code and phone number associated with your account. Again, please accept our apologies for this unsatisfactory experience and we look forward to hearing back from you.
C
Cheyenne Farris
4.0

Only had a few minor issues. The service was amazing. My carpets look amazing very satisfied with how well and quickly they were done!
Response from the owner
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.