Standlee Heating and A/C
Mooney, Visalia, CA

Standlee Heating and A/C Reviews

3.5 stars based on 84 reviews

Featured Comments:

• T

  Tanis Matlock-Elder

  1.0

  I received a text message on Friday, 10/22 at 2:53 pm that my service was scheduled for Monday 10/25 between 8-12. I immediately replied to the text message as instructed and called because that time did not work with my schedule. As of the 25th I had not received any call back or notice of reschedule so I called again. Someone called me back later on the 25th saying that my service was rescheduled to the 27th for 8-12. I told them that was perfect, and someone would be there. On the 26th I received a text message saying that my service has been rescheduled to the 28th from 8-12. I replied to the text message and tried to call because I was told the 27th. I again received no call back. On the 27th, my husband was home from 8-12 and no one showed up. He left since no one showed up and had been waiting all morning, so we assumed they would come on the 28th from 8-12. On the 27th at 12:33pm I received a text message saying that someone was on their way. I called my husband and he headed back to the house. At 12:48 I received a text saying that the service has been completed. No one ever came to our house or rang the doorbell, and no one ever called. The service was never completed. I have called the company several times as has my home warranty company and Standlee will not call us back.

• W

  WADE TAHA

  1.0

  Based on our experience, we would not recommend Standlee Heating and AC to anyone. The quality of service we received from the technician as well as management/owner was horrible. If you have American Home Shield as your home warranty company do not let them send you Standlee. In there opinion, they are the most trusted people in the area, but the truth is the other way around. They will refused to come out to your home until you pay out of pocket cost upfront with credit card, and good luck getting your refund back if the problem not fixed which most likely wont be fixed anyways. Unprofessional owners and technician. Never on time and always late if they even show up the same day. Their technicians will never show up in a professional attire, usually in a t-shirt, flip flops and baseball-cap worn backward. see pic below. They will miss diagnose the problem because they don't have the qualified technician to do so and they will guess on everything they do. for us, we started with an AC compressor according to them, then a complete AC unit, and after waiting 67 days without AC it turned out to be the power supply was out in the blower motor. Even after that, they failed to put the blower motor back as it was and started making loud noise in the attic and we had to have someone else come out and take care of it at our own cost.

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  Response from the owner

  Its really unfortunate how you know well that this tech was off duty but simply had to drop off a part to the tech that was doing this job so you would not have to wait for the job to be completed and he jumped in real quick off the clock to help. Why dont you put the pick of the tech that was actually there doing the job. plus lying about the entire situation.We also waved all non- covered cost to accommodate. I really hope you find happiness in life :)

• C

  CT Fernandez

  4.0

  Updated Review: I had to update my review because the AC Technician Joey came on time and fixed the problem right away. I'm satisfied with his work. AC is now working and I should be able to get a good night's sleep after 5 nights of no AC. Thank you, Joey! ******************************* American Home Shield assigned this company to us and I've tried to call them several times to have our appointment expedited. We have not gotten an call backs. We have a senior citizen living with us and it has been very uncomfortable for her. American Home Shield has also sent this company several emails and also called them but have had no response. But they are unable to change the contractor to a different one. My goodness!!! We will be sleeping in the heat until they come out on July 27th, if they do come out, since I have read other reviews saying that they don't even show up to their appointments!

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