Stadtler Heating & Cooling
Plaza, Westmont, IL

Stadtler Heating & Cooling Reviews

4.9 stars based on 126 reviews

Featured Comments:

• T

  Ted Lemmy

  1.0

  I called in with the simple question of what smart thermostats they had and could install for my radiant heat. I had all the info they would have needed to know. The representative refused to help me or even have anyone call me back to answer my questions. I was told the only way they would answer pre sales questions was if I paid for a service call and had someone come out. So much for the helpful customer service here anymore. Maybe they are too big to care anymore..

• S

  Steven Knysch

  4.0

  Came out, gave an honest assessment, and were upfront that they were going to be more expensive but offer a transferable warranty, had the parts, and were able to come out the next day, which was a biggie considering it was 2 of the coldest days of they year so far. Installers were prompt, knocked out the project in a day, and cleaned up pretty well all things considered. MAJOR complaint comes from when the financing arrived at my home, a card in my name and a separate card in my wives name. I go through the process of creating an online account for me and see that the agreed upon total is on this card and there is even a little bit of a buffer which is nice considering credit scores. My wife creates an account for her card and her balance shows 0 which makes sense. Not sure why they were able to open an account for my wife considering she is a stay at home mom with no income. Maybe it is something on Wells Fargo end and has nothing to do with Stadtler. Either way pretty shocking and considering the contract I signed was with Stadtler (and lets be honest Wells Fargo doesn't have a great history of playing by the rules) who knows what to believe. I would recommend them for their promptness and overall quality of work so far, just something I think consumers should be aware of.

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  Gail Keleher

  5.0

  We had a boiler/radiator problem and called Stadtler as they have serviced our 100 year-old house since the 1970's. It was later on a Friday, thought we would have to wait....but their service is fantastic! The dispatcher got us someone within an hour. Patrick was helpful and knowledgeable and got us squared away for a future service date. Always excellent service!

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