Springers Oil LLC
Page, Springfield, MA

Springers Oil LLC Reviews

3.2 stars based on 12 reviews

Featured Comments:

• J

  Jessica Leigh

  5.0

  We have been very pleased with using Springers Oil for all our home heating needs! Their oil prices can’t be beat and their technician is top notch. Tony, one of their technicians, has been our savior. He is attentive, responsive, and fixed our furnace when other companies were claiming the furnace was unfixable. He has come to our home same day to get our furnace back up and running keeping our home toasty warm. Thank you so much, Tony!

• M

  Michael Griffin

  1.0

  Horrible experience! I was going to be a first time customer with Springers oil. I called on Monday and was told I’d get my delivery Tuesday. An hour later I received a call from them stating the delivery wouldn’t be until Wednesday (no big deal) I agreed. I received another phone call later Monday evening asking to put a check on the door tonight (with no amount due to getting a fill up, again no big deal) because their drivers were starting early in the morning. Now today being Wednesday my check still on the door around 10 am I receive another call stating there driver is there, and the person who came to the door said they didn’t order oil. Clearly that person wasn’t me and they weren’t at the correct address. The receptionist realized after me spelling out my street name that was indeed the issue, and their driver was on Sidor drive and not Theodore st. And it was too far to travel today and insisted it was’t in my area and they would not deliver now until Friday. After realizing how close the The driver was I called back and expressed my concerns about their credibility due to my deliver date being changed twice and what if they did it again and I ran out of oil or the price rose more with another company, they didn’t care, even after telling them how dissatisfied I was and was willing to share my experience with others.

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  Response from the owner

  The issues with your delivery are far from what you are expressing. We do not accept checks from different addresses than the delivery address. Secondly you gave the receptionist the wrong information upon setting up your account. You were unable to follow company protocols,therefore we needed you to place a order with another company.

• Z

  Zarrella

  1.0

  Technician came out to do yearly maintenance on my furnace. Put the wrong nozzle on furnace. Causing furnace to shut down. Wanted $2500 for repairs to a furnace that was working before they worked on it. Got a second opinion $600 to get back up and running. Springers oil refused to refund money for repairs or pay for repairs to fix my furnace.

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  Response from the owner

  WE DO COMPLETE REPAIR, NOT PARTIAL REPAIR. WE DONT DO HALFWAY REPAIR WORK.

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