Spencer Air Conditioning & Heating
Skyway, Irving, TX

Spencer Air Conditioning & Heating Reviews

4.9 stars based on 605 reviews

Featured Comments:

• P

  Paul Ghattas

  2.0

  Just leaving this review to share my experience. Jeremy was the tech who came out. Jeremy was wonderful. Kind , professional. Unfortunately the pricing system from the top not so much. Over the phone was told it was 150$ to have someone come out. Fine. Agree to that on short notice especially in a winter storm. Jeremy came. Nothing wrong he just noticed the filters needed to be changed which we changed 59$ a piece for 2. At closing I was given a cost of over 520$$$. Breakdown was 150+ (59x2) and a surprise 250$ charge for them to come out and inspect. Ultimately a surprise 250 I was not aware of. We were able to argue 100$ off of this but still a significant charge. Great technician , poor front end communication. Would not use them again, and if you choose to make sure the disclose all pricing up front.

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  Response from the owner

  Hi Paul, Thank you for reaching out regarding your experience with Spencer. We are sorry to hear that you didn’t feel we were fair with our pricing. We were able to get to your home within hours of your call for no heat during an ice storm. You agreed to the $150 trip fee which is typically $89 for our maintenance customers. Our technician spent 2 hours at your home inspecting your units which is typically $125 per unit. In addition to we were able to change your dirty filters, which we happen to have on our vehicle and would cost $35 or more at the hardware store. Mr Ghattas, Spencer AC and Heat has been in business for over 60yrs by providing our customers with the best possible service. Our prices have skyrocket in the past year forcing us to pass along some of this to our customers, but I assure you that our pricing is much lower than most companies serving the DFW metroplex. Again, we are sorry that your experience wasn’t what you expected, but you were treated fairly, and we gave you a discount off our regular pricing because you were upset.

• J

  John Bulger

  5.0

  If you are considering replacement for your old HVAC system, look no further. Spencer just installed Carrier Infinity units (2) in our home. I knew our old units were noisy and inefficient but didn't realize how bad they truly were. The new ones are so quiet you have to check to see if they are running. The house felt more comfortable almost immediately. Justin explained all the options in great detail pointing out the advantages and disadvantages of all the options. But I never felt as though he was trying to upsell us. Joel and installation crew were fantastic. They were courteous, professional, and competent. They covered the floor and stairs, wore masks, and cleaned up very thoroughly. The attic is cleaner that it was when they arrived. I've never dealt with a better crew for any home maintenance or repair service. There's a reason this company has been in business for so long. They do it right!

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  Response from the owner

  Yay! Thank you so much for the kind words. We are so happy that you are satisfied with our HVAC services! Call us anytime!

• A

  Annalisa Mena

  5.0

  We recently used Spencer Air Conditioning & Heating to resolve an on-going issue with our upstairs AC distribution amongst the rooms. We have battled this issue for years and it was not resolved even with the replacement of our AC unit (different company). We asked for neighbor recommendations and Spencer Air Conditioning came up several times. Jeremy was our tech who came on-site. He was prompt, courteous, masked up, and spent time listening to our concerns and working in our attic. He enlisted others to troubleshoot and came up with a damper solution that made a significant difference in our household. We were very, very pleased with the work and the cost of the service call and his attitude. The support of the company in the scheduling process was also very good. They are definitely our "go-to" provider now for these services and I highly recommend!

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  Response from the owner

  Thank you for these kind words, Annalisa. This review gives us encouragement to do more in our jobs. We hope to see you again in the future.

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