Space Kraft
Hill, Weare, NH

Space Kraft Reviews

3.7 stars based on 3 reviews

Featured Comments:

• C

  Cole Traveler

  1.0

  Completely incompetent, I hired Space Kraft LLC owned by Marc A Morette (Lic#GFE0700940) May 9th 2016 to install a Forced Air heating/cooling(Propane with Heat pump backup) unit in my Under construction home. As the home was a complete gut and rebuild Mr Morette had full ability to design the unit to fit the needs of the 2,500 sq ft space. In Oct the system was completed and failed to heat the home property. Of the following 2-3 month Mr Morette can back many times adjusting the system. A dual zone was set up for an additional cost and dampers added. Still the house would not heat properly with a 10-15 degree difference from the 1st floor to the 2nd. Jan Mr Morette stated he felt he had done all that he could and would not work on it any further. Since that time I had 2 other HVAC installers look at the system and have been informed that the poor and incorrect workmanship is a danger and must be completely removed. 1.The TX Valve was incorrectly installed (see attached pictures) and all the coolent leaked out which caused damage to the Heat pump. 2.The Heat pump was installed 6 inches from the propane value. The entire system has over 50 airleaks including CO Exhaust.

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  Response from the owner

  Space Kraft completed all work as stated on the customer's original quote, as well as an additional 2-3 months of labor to meet customer's requests that were never billed additionally to customer. Also Space Kraft stopped work on this job in January of 2017. Space Kraft strives to accommodate all of our customers with the highest concern to meet individual needs. Space Kraft had just sent customer to collections for the remaining amount due to Space Kraft on the original quote. After receiving collections letter, customer proceeded to leave negative reviews on Facebook, Google, and BBB about Space Kraft. To address customer's complaints: The TX valve was installed correctly, the picture noted is not a TX valve. The Heat pump was installed prior to the propane valve installed by gas company. There were no leaks identified by Space Kraft during time on job site. Customer manipulated duct work on own accord, without Space Kraft's knowledge until after it was done. Customer has said he had an additional 2 HVAC companies on job since Space Kraft ended work there. Contact has been made with mechanical inspector, Space Kraft will meet with him this week to address customer complaints.

• K

  Kevin Boulard, DMD

  5.0

  I called Mark for a second opinion after having another local company give me a quote for a ductless Mitsubishi air conditioning system, which involved 2 units, one in our bedroom and one in our living room. I was quite surprised at the initial quote. As it turns out, the first company gave me a quote using a split system, which is what I was looking for. Unfortunately, after Mark spoke with the distributing company, I found out that the system proposed did not qualify for the Rebate offered by the electric company. I would have been pretty upset. Mark designed a system that was 2 separate units, more powerful, that qualified for the rebate, for less cost. The project ran into a couple of issues due to the fact that Mark wanted it to look the best. The plan changed from the initial idea, and ultimately, the project came out great. He mounted the units in the back of my house, then ran everything through my basement to the front of my house. I do not have unsightly units in the front, and the units are protected under my deck. Even though this decision added a considerable amount of time to the project, Mark and his team worked very hard to complete the project for me. Ultimately, I am very happy with the results. It was worth the extra time needed. Mark did not change his initial quote to me. He is a stand up guy, is honest, and he stands behind his work. I appreciate all of the effort that he put into this project, and the system that he installed is working great. Thanks Mark!

• S

  Sherri Dyer

  5.0

  I could not be happier with this company! Marc the owner is all about customer satisfaction. He has been my go to heating guy for a few years. Recently, I needed a new furnace and it was so easy to get financing from his company. It took just minutes to find out that I actually could afford this expense. The previous company that installed my old furnace did not do it correctly. There were lots of problems that Marc did not hesitate to fix along the way. He even stayed at my house until 5:00 am to try to get everything in working order and I could have a hot shower. I have NEVER encountered a company like this before. I would highly recommend SpaceKraft LLC to everyone that would like their heating and plumbing needs done right the first time! Thank you SpaceKraft LLC!

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  Response from the owner

  Thanks for the great review Sherri! It was a pleasure working with you!