Southwest Air Conditioning Company
Bonse, El Paso, TX

Southwest Air Conditioning Company Reviews

4.5 stars based on 61 reviews

Featured Comments:

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  Gil Bill

  5.0

  They were able to come out on Jan 1st, they were punctual and super friendly. I know it was a holiday but they didn’t overcharge me or anything. They quickly found my issue and were able to replace my gas valve at a fair price. Richard was super helpful and explained the problem to me. I felt super comfortable with them.

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  Response from the owner

  Thank you for allowing us to provide you with great service!

• S

  Susan Rachel Torres García

  1.0

  DO NOT TRUST THIS COMPANY!!! Early this year they fixed my heater but messed up the air conditioning on purpose. While waiting for payment the guy said it looked like my air conditioner was gonna have issues. Didn't give it any thought because my air conditioner was working just fine. April comes and I turn on the air and it doesn't work, go figure. Scared of expenses and another bad experience, I waited till now to fix the air conditioning. Hired another company and as soon as he opened the air conditioning system, we could see the problem. The person from this company (Southwest) taped some cords so that the energy wouldn't pass. I'm going to authorities to inform this issue. So hopefully this person and company loses their license and can stop stealing from people. Update tried to post to answer what the owner down below wrote and wasn't able to. So I'll post it here my air conditioning system is on my roof. Only two companies have checked it in the time I've owned this house. This company, that I once trusted completely (because of the good reviews) and let the guy go on the roof on his own, and the other company who I watched since he opened the refrigeration system. As soon as I wrote this review, I should of been contacted by the company, but i wasn't, even if it would've been for an apology, I would have accepted it. Company only answers here to try to do some damage control (even having my picture as evidence). You tell me why you have someone sooo untrustworthy and unethical working at your company!!! I

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  Response from the owner

  FIRST AND FOREMOST, ADDRESSING THIS ISSUE HEAD ON, THIS IS 100% FALSE AND SLANDEROUS. In January 2019, we went out to this residence to do a heater repair, and did just that, successfully, or we would’ve heard otherwise. Due to our experience, as part of our best practices we recommend doing routine maintenance, because we understand a refrigerated air system is an investment in your comfort. That was the extent of our involvement at this residence. We always welcome honest feedback regarding our performed work good or bad, but unfounded allegations and hearsay are irresponsible and are only meant to be a detriment to our standing and reputation. We have been in business since 1992, we stand behind our work, offer warranties and go out of our way to ensure our customers are comfortable and we will continue to do so.

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  Soledad Basoco

  5.0

  I called at 8 am, Richard told me he would be here between 10-3. He called at 11 to say he was on his way and by noon, my AC was fixed. He only charged me for the repair, not a weekend service charge like other companies do. I’m very happy with his professionalism and responsiveness. Highly recommend.

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