Southern States - Fredericksburg Petroleum Service
Tidewater, Fredericksburg, VA

Southern States - Fredericksburg Petroleum Service Reviews

3.8 stars based on 12 reviews

Featured Comments:

• E

  Eric O

  5.0

  We had been with a one of the bigger companies who’s customer service and prices were horrible. I own my own 500 gallon underground tank that only runs our Generac. After the big storm a few weeks ago that left power out in our area for 7 days, I burned through a majority of my tank down to 23%. I started calling companies to leave the one I did use every 3-4 years on a call when needed basis. They were all .50 cents plus higher than Southern States. I know the few reviews here complained about communication issues etc. I did run into some communication problems, had to call multiple times to clarify information that different people failed to note on the account. However, I had grace for the shortcomings as we are getting out of a massive storm and still in a pandemic. We worked through the small issues and they set up a tank test as a new customer. James came out for the tank test and was very friendly and kind. They set up the delivery the following week and today I had my tank filled. For those of you who do not understand how vapor works a full tank is only 80% full not a 100% due to thermal expansion and contraction. You should never let your tank run so low that you end up I trouble. Once you hit the 25% mark call and get it filled. Other than the mentioned issues it was a pleasant experience. I am not stuck with contracts I don’t need getting filled every 3-4 years. The amount of money I saved literally over 300 gallons put in and everyone else was over .50 cents a gallon higher; do the math. The money I saved far outweighed any negativity.

• K

  Keith Carroll

  1.0

  Apathetic and unacceptable response. As a will call customer we called the office on 7th of January to schedule a refill of our tank which was at 30% fill at that time. After providing our information we were informed that we would be put on the schedule for refill. Last night the 23rd of January our tank hit empty. We woke up to 55 degrees in the house and unable to use the stove for cooking. I called and explained the situation and they needed to call us back. Mind you this was two minutes after they opened this morning. Four hours later we called them back only to be told that they had no record of our phone call on the seventh of January and that we would not be serviced for refill until tomorrow the 25th of January. With a temperature high of 36 degrees today we will incur another night without heat and tonight will be just above freezing in our home. However, they're office did promptly charge our credit card within two hours of our call this morning. It was implied that since they had no record of our call on the seventh we must have been lying - never was it voiced that it could have been an error on their part. For anyone that has the time and flexibility to shop for an alternative petroleum company I highly recommend you do so. The lack of care given the details I shared about our call to then and the need for heat with my a family member being released from the hospital with the office staff were only met with a quick response to charge our account and make us spend a second night without heat in our home nor be able to cook. This office does not demonstrate the values this company states as being committed to high moral standards and respect for their patrons. Again, I recommend to anyone shopping for a petroleum company in the Fredericksburg VA area to call another company. Seek out one that lives by the values they say they work and live by vice one that just lists them and doesn't action on them.

• H

  Heather Fetzer

  4.0

  I would’ve given five stars but who sells generators, Services them but doesn’t have one for themselves so when a bad snowstorm hits they don’t lose power for days. But those decisions come from the top not from the backbone of the company. The backbone workers are excellent, they are dedicated to helping the customer. Without those backbone workers there would be no top.

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