Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).

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The Home Depot

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John Nugent & Sons

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Garneski Air Conditioning & Heating Co

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Meade's Heating and Air

This page contains information related to Snell Home Services in Ridgetop, Sterling, VA which locates in your neighborhood. You can find contact information of the hvac repairing service like opening hours, addresses, phone numbers.

Snell Home Services in Ridgetop, Sterling, VA | HVAC Near Me

Our Snell tech, Mike, was excellent. We've been dealing with recurring "user confusion' issues due to the complexity of our thermostat and Carrier unit, and Mike was the first person to seemingly explain them to me in a way that made sense other than "well it should work now" (and later doesn't). Great expertise and personal touch, and 100% professionalism. So far, everything seems to be working in the exact manner he explained. Lastly, Mike not only showed up on time but became one of our dog's favorite people to follow around. Kudos!

Mr. Little, Thank you for your review of our technician. We strive for greatness and are happy to hear that our technicians are working up to our standards. Understanding a new system can be difficult at times and we are happy to hear that Mike was able to explain in a way that was easy for you to understand.

We have used Snell for multiple HVAC systems in our home as well as whole house humidification and soon a new hot water heater and water softening system! They have a great warranty and PM program for members requiring minimal continued investment in the system in terms of R&M cost.  They are reasonably priced at the point of sale as well.  They will listen and work with your budget presenting a range of options and costs to provide the system that is best for you.  Installation is usually then within 24 hours in my experience!

Extremely pleased with the regular servicing I've received since their complete installation of my HVAC system some 6+ years ago. All their technicians I've come in contact with are highly trained, pleasant and very polite and on time with pro-active notifications throughout their appointments. Technician Michael did an outstanding job! Thanks Snell!

Mr. Sagstetter, We are so grateful for our loyal customers like yourself. Thank you for continuing to call on us and your vote of confidence. We are happy to hear that you have been pleased with the work that our technicians performed.

I called Snell because my humidifier wasn't working.  Caleb arrived and figured out the problem, left to pick up the part, and returned to install it the same day.  The humidifier works much better now.  Caleb was very professional and addressed all my questions.  He was also skinny enough to squeeze back behind my furnace to service the humidifier.  LOL!  I am very happy with the service he provided.

Ms. Nicholas, We are happy to hear that you were satisfied with Caleb's work at your home. Thank you for calling on us to repair your humidifier.

We had Snell out to check my mother’s 14-year-old HVAC system before the warm weather arrives.  We are fortunate that we had this check.  The technician, John, noticed there were holes in the furnace flue that can be very dangerous.  After completing the A/C check, he temporarily repaired the flue piping so my mom could continue to use the furnace.  John was very helpful and explained the issues he found with the system with my husband over the phone.  The temporary repairs were sufficient enough to buy us time until we decide whether to repair or apply that money towards a new system.

Thank you for calling on us to come out and inspect your furnace. We are glad to hear that John was able to identify the holes that could be a problem in the future. Our goal here at Snell is to help maintain a comfortable home for your family, and when a problem suddenly arises, quickly getting your mother back to living comfortably in her own home is a priority of ours. We appreciate your business!

The furnace went out on a Friday night and was discovered Saturday morning when the outdoor temperature was 36 degrees F and the indoor temperature had fallen to 62 degrees F.  Snell was available to repair the unit the same day, but we were actually not able to be home and had to wait until the following day.  They scheduled an appointment soonest and the technician arrived early following advance notice which was much appreciated.  He was extremely polite, professional and knowledgeable.  The unit was thoroughly inspected and tested to determine the problem which was not easy to diagnose.  Highly recommended company and technician.

Mr. Eans, Thank you kindly for the time you took out of your day to share your appreciation with us. We are happy to hear that our technician was able to inspect, diagnose and repair your system. We strive for greatness and are happy to hear that our technicians are working up to our standards.

Shockingly bad service. We had an emergency with a gas leak in our furnace on New Year's Eve and this company was highly recommend by our neighbors for emergency services, so we called them. A very nice person on the phone said someone would be coming out that evening on an emergency call, and I got a confirmation email and text confirming the appointment time. Half an hour later, another person called me to say no one was working that night and they won't send anyone until at least two days later. I said we have a gas leak, we had to shut off our heating for safety (per the utility company's instructions), and that their website and appointment line clearly state they're open 24 hours. The employee told me, "No, we don't do emergency or out-of-hours call outs." This is completely opposite of what is stated online and from what I was told when I called. Imagine a company that clearly states they're open 24 hours telling a family with children, who already has an appointment confirmation for that same evening btw, that their company policy is for families to wait two days with a known gas leak and no heating in January. Appallingly bad service. We called United Air Temp, and they sent a very friendly, capable technician out in less than an hour. Call them instead.

I have had nothing but positive experiences with Snell. They are always professional, extremely knowledgeable, honest, and solution focused. I always schedule preventative maintenance with Snell and have done so for the past 3 years. They have kept my system reliable over this period of time. My last two inspections performed by Chris Burke and Jeffery Cheek were great. They both provided professional service, additional detailed system maintenance tips, and kept me informed of what to look out for in the future with my system.  Employees like these two will keep me a loyal Snell customer.

Bogdan was my technician and he was very polite and communicated clearly with me. He knew his stuff! Told me I had the wrong sized filter in my furnace and recommended the correct size and even a brand.  I brought up that I thought my water heater was getting old and he made an appointment with their plumbing side right then and there. He gets things done!

Ms. Britvec, We are happy to hear that Bogdan was able to help you find the correct size filter for your furnace. Thank you for calling on us for your HVAC needs and are happy to help you with your plumbing problems also!

Great job. Michael quickly identified a failed part (Capacitor) and replaced with a new one. Michael even went above and beyond by hosing down the outdoor units during a very hot day. My family have been long time customers and we are so impressed with how far Snell has come over the years including employing new technology such as photos of the service tech/web tracking of arrival and photos of the equipment/parts in invoice but most of all it is your courteous professionals that make it all work.

Snell Home Services
Ridgetop, Sterling, VA

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4.8 stars based on 942 reviews

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