Shepherd ENG Heating Cooling & Refrigeration Inc
Bruner, Bronx, NY

Shepherd ENG Heating Cooling & Refrigeration Inc Reviews

4.1 stars based on 47 reviews

Featured Comments:

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  Sandip Madan

  2.0

  The good thing is that they fixed our problem satisfactorily. However, they weren't cheap and worse, wouldn't honor the warranty in which they were to supply the parts without charge to us and to get these from the manufacturer. Our AO Smith hot water boiler had been installed by them in early 2014 and parts were warrantied till Nov 2023. When our boiler gave out we called AO Smith which identified the problem through the error codes and gave us the parts authorization number so that this servicer wouldn't charge for parts. But their technician said they didn't have the parts (these are quite standard ones, a gas valve and a thermopile) and would take a week to get them from the manufacturer (AO Smith). We couldn't be without hot water for this long. Their solution? That we pay the list price plus their labor and then seek reimbursement for parts from AO Smith. Why do they do this? Because they make hefty profits by selling parts at list price on top of their service call and labor charges. They charged $310 plus tax while Amazon Prime was listing these for $165 including 1-2 day shipping. As a result we paid them $696 to fix our water heater ($180 service call fee, $150 labor, $310 parts, plus 8.75% tax on all). The irony: I contacted another firm that said I could get the parts for only $50 as they'd get the parts replenished for free under AO Smith warranty. But by then Shepherd's technician had already almost completed the job. I asked Shepherd if they'd take the new parts I could now give to them and credit back the parts charges, but they refused. I had to repeatedly call AO Smith and send paperwork before they finally agreed to reimburse most of the parts costs (I'm still out $50 on this and Shepherd wouldn't even credit this much back), in addition to the $330 plus tax of labor charged by Shepherd. The actual labor time taken for the repair was about an hour, plus 30 minutes of chit chat, so 1.5 hours in total.

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  Heather Mikaya

  5.0

  I have worked with this company before and they are extremely reliable. My parents were the ones to recommend them to me on my first home visit for a boiler repair. This time around we called them up to repair our Vulcan Oven & Refrigerator. The oven wasn't hot and the fridge just wasn't cooling the refrigerator portion but the freezer was working. The techs arrived alil late but were very polite and friendly. I like the fact that they were wearing mask and gloves. Chris & Peter repair one unit each and faster than expected. Great service recommend using.

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  sanny Johnson

  5.0

  The company was very good. They are worth the price compared to other contractors. Installed a new central air conditioning unit and made minor changes to the piping as I requested. There was no additional charge for the changes. The installers were very nice and knowledgeable, they were employees not sub contractors to the company. I was extremely surprised that they cleaned up before completing the job. I didn't have to lift a finger which wah was a plus and they gave us warranty. I recommend using them for all air conditioning installation.

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