Shawn's Chimney Sweep&Stove Co.
West, Suites E F Santa Fe, NM

Shawn's Chimney Sweep&Stove Co. Reviews

4.4 stars based on 21 reviews

Featured Comments:

• B

  Brian Sweeney

  1.0

  Shawn's Chimney Sweep installed my wood burning stove about two years ago. They were cheaper than the other options, and I soon found out why. 1. They very nearly installed my stove 18" farther out into the room than necessary. My stove has a feature that allows for a rear-facing pipe or a top-facing one. They did not realize this, and the day of the install, told me my hearth was too close to the wall and would need to be moved out into the room. I had to physically intervene and flip the stovepipe exit on the stove myself to show them putting my wood stove in the damn middle of my living room was unnecessary. They had bought elbows and other pieces with my money that were not used. They kept these relatively expensive parts and I was not refunded. 2. Instead of permanently sealing the penetration on my roof, they jammed two gallons of tar in the hole and upon leaving, said "You'll want to hire a roofer to seal your roof where we just installed your flue." Other installers finish the job, but not Shawn's. They told me "We're not roofers." That cost me another few hundred dollars and the headache of finding someone to do it and scheduling the work. 3. Upon hiring a chimney sweep to clean it out, they informed me that the clearances inside my roof for safety were less than the required two inches. I had to install an extra heat guard myself due to this problem. In addition, they did not cut the ceiling drywall to the required two-inch distance from the pipe. My chimney sweep guy was nice enough to quickly correct this problem with a jigsaw - something that would have been easy for Shawn's to do, but they elected to skip that step. 4. Shawn's installed my flue using a mish-mash of parts that only kind of fit together. The collar connecting the stove pipe to the larger part in the ceiling was not the correct part, which is important for how Underwriters Laboratories tests these systems as a unit. I bought the part for an additional $60 and installed it myself. The collar Shawn's used was a thin, flimsy thing that did not seal as well as the proper part. My wood stove burns differently and better now that I have corrected the errors Shawn's made in my install. I cannot recommend Shawn's to anyone. They cut corners everywhere on my job, resulting in an unsafe fireplace in my home - the largest investment I've ever made in my life. Avoid at all costs. UPDATE: Shawn just called me and said that he saw my review, "the install was perfect," and then hung up on me. I have updated this review with pictures of what Shawn considers a perfect installation. The pipe does not move in the hole and I would never move it to make it look like a bad install. What kind of person would do that? UPDATE 2.0: Shawn says my wood stove belongs in the trash. Another, higher-rated company in town says it's one of the best stoves a person can have. The top isn't broken (it just requires cementing and was designed that way) and it's EPA approved. I waited four years because that's the first time I saw how alarmingly close to the drywall my stove pipe is (was). Shawn, don't be rude. If you've read this review and his response, this is the kind of attitude he brought to my job.

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  Response from the owner

  1/13/2020 Brian, I hung up because you were getting nasty on the phone. SCS was there OCT 27,2016 to install your Vermont Castings Stove you bought off Craig's List. We advised you to consider installing a new stove that was not worn out and that it would need an 8 inch chimney. SCS was the only installer that called you back and we gave you a reasonable price to install it and you did the floor protection and wall protection on your own, we advised you as to how that should be done. The Stove itself had a broken top and the screws that are part of attaching it to the stove we broken and there was no way to tighten it up so we sealed it with your approval,we also re-gasketed the doors,glass and top,which we did at no extra charge. Once we got the stove in place it was clear that a rear vent install was not going to work and informed you that it will have to be installed vertically and we switched the adaptor for a vertical install, you were insisting on it being a rear vent,and was not possible. No refund on anything was due you. SCS sealed the roof with tar , and you approved it, the conversation was, "WE are not a roofer that has the capability of spray foaming your flashing" and sealed it perfectly so no moisture would enter and it sounds like you were able to find a roofer to do this very small job, foaming the flashing for you. With regard to your photos, it appears you are pushing the pipe to the side making it look like we installed it like this, it was plum and met the guidelines. You had stipulated that you would not post any negative comments on line,written or spoken and that if you had an issue, since your stove was worn out, broken if you please, that you would contact us. I understand what is going on here, and am always available. For anyone reading this review and my response, I have posted photos of Brian's completed installation,over four years ago, just log in an go to our photos and they will be captioned, with regard to this job,you'll be able to see the condition of this stove and our work and the hearth protection and wall protection, that I consulted with Brian and he was able to save some money on that part of his install. Regards SCS Read less I've posted photos of Sweeny's, broken down vermont casting stove, broken top ,chipped enamel, for your enjoyment, a guy that waits over four years, to post a review of our service that he bought on craigs's list because he's to cheap to install an EPA approved stove into the greatest investment of his life.

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  Tim Erickson

  5.0

  Their team arrived as scheduled and worked quickly, efficiently and thoughtfully to do the job at hand. They cleaned up after themselves and left the place looking better than they found it. No surprises in the final bill. I was very pleased and would use them again.

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  Response from the owner

  Thank you Professor, for your 5 star review! Best Regards Shawn

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  Myrna Kelley

  5.0

  Purchased a used pellet stove at a great price. They delivered it to our home & helped with set up. They are very professional polite and knowledgeable. I was going to get rid if my old stove because I thought something major was wrong & they pointed out it was a minor issue. This saved me more than I paid for the one I bought from them. EXCEPTIONAL SERVICE!!!!! They follow up with everything and make sure you're 100% satisfied

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  Response from the owner

  Thank you Myrna, for your 5 Star review, we always strive to be the best. Best Regards Shawn

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