HVAC

SERVPRO of Suffolk/Smithfield/Franklin
Hill, Suffolk, VA

4.4

(15)Check map

Phone:
+1 757-934-8404

Website:
https://www.servprosuffolksmithfieldfranklin.com/?utm_medium=yext&utm_source=gmb&y_source=1_MTYxOTQ5OTQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

Address:
5660 Shoulders Hill Rd, Suffolk, VA 23435

Hours:
ThursdayOpen 24 hours
OPEN NOW

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SERVPRO of Suffolk/Smithfield/Franklin Reviews

4.4 stars based on 15 reviews

Featured Comments:

D
DJ Painting
2.0

Wasn't what I thought...they used a whip hose in in my flex duct...said my duct was soft..didn't take the grills of till I said something.. came up the stairs with hose and ladder at the same time not worried about banging my walls. Was not at all impressed. One vent slid back in the knee wall...fixed myself
Response from the owner
Thank you for the feedback, however it appears from the photos you have uploaded you have the wrong company. Stanley Steemer is who came out and did your work, not SERVPRO. I am sorry you had a bad experience with them, but if you would like for SERVPRO of Suffolk to come out and take care of the job we would be happy to.
K
Katherine Morton
3.0

I had some water damage restoration work completed in my basement. The work was completed, but not totally to what I asked/paid for. Instead of sealing the cleaned areas with a white coating of sealant, they used a clear coat product, leaving the area looking like nothing had been done. I had to go reseal the entire area myself, increasing my costs and time spent doing work I felt I had already paid for. The company is reputable, and I would probably use them again, but would make sure that all the specifics were in writing to ensure satisfaction for the cost of the work requested.
Response from the owner
We are sorry to hear that you were displeased with the type of sealant used in your basement last February. Had we have known sooner, we could have applied a white sealant. We do appreciate your business and feedback.
C
Carol Vernon
5.0

We have used Servpro several times, and they were always on time, professional and courteous. They did two large jobs while we went on vacation. I had no problem trusting them to be in our house alone. We came back and everything was in place, including a large island and new flooring. Everything looked good as new. Special thanks to Justin, who was in charge of the projects. We could not be more pleased.
Response from the owner
We are grateful for your business Mrs. Vernon and enjoyed working with you. Thank you for the kind words.