SERVPRO of Hawaii | SERVPRO of Maui
Kuakini, Kailua Kona, HI

SERVPRO of Hawaii | SERVPRO of Maui Reviews

5 stars based on 43 reviews

Featured Comments:

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  Jeanne W

  5.0

  I would highly recommend ServPro Hawaii. David was the lead for my service - knowledgeable, helpful, got it taken care of well. I'm very thankful for their service. Give them a call if you want to make sure your water mitigation gets cleaned up right!

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  Response from the owner

  Aloha Jeanne, Thank you for sharing your experience with our team. We appreciate your feedback and thank you for allowing us the opportunity to be of assistance. Mahalo, SERVPRO of Hawaii

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  Ajay Patel

  4.0

  Came home from a relaxing vacation to a nightmare of water stress and unknowns due to a faulty water heater. Both were mitigated by the fast response of the Office Manager, Tammy and the hands on crew of Arthur, Logan & Ethan. I found everyone to be experts of their trade and were amazing how well they treated my home and made me feel like everything was going to be ok. I would of course never want this to happen to anyone esp to myself again, but hands down the first company I would recommend and call. Since their first visit, Arthur has returned to my home to inspect how the drying is progressing. Simply impressed!! Update: 12/29/21 - Since the above mitigation 2 months ago, my home is still in the same state. Still being told arbitrary dates that have moved once already and no timeline schedule even after providing 11k deposit. I’m still hopeful things will change but am concerned due to lack of communication and responsiveness. Fingers crossed everything will come together and I’ll update this review if it happens. 01/17/22 - After being told repeatedly that White Gloves was not being responsive or unavailable nor were their in-house crew available and that the relocation of my furniture was no longer necessary, I called White Gloves personally and had my furniture moved out in 2 days. Day 1 of construction, the PM does not come onsite and sends two nice ESL men that do subpar drywall work with finger size gaps. Mud should be used to fill seams not gaps. They also after months inquiring on the vanity selection, dropped the task and handed it off to me without any direction besides to go to hardware stores. Not a big ask had I been afforded the necessary time to get quotes not to mention it was in their initial quote to do. Still hoping for the best but very concerned that their lack of communication, logistics are just two of possibly three issues. 01/18/22 - Nestor and his colleague completed all of the dry wall today including taping, mudding and texturing. My earlier worries on the gaps are no longer of concern.

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  Response from the owner

  Aloha Ajay, We very much appreciate your feedback and sharing your experience with our staff. I will be reaching out to you so we can firm up dates for the repairs to be done. Thank you for your patience. Mahalo, SERVPRO of Hawaii

• J

  Joe Peterson

  5.0

  The SERVPRO team Justin, Arthur and Logan were extremely professional, courteous and technically competent. From the first visit to completion, they treated my home like it was their own. I highly recommend them to assist with any water damage and mitigation. SERVPRO is the best! Joe P

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  Response from the owner

  Aloha Joe, Thank you from all of us for the opportunity to assist you and your family. Mahalo, SERVPRO of Hawaii

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