SERVPRO of East Onondaga County
Pickard, Syracuse, NY

SERVPRO of East Onondaga County Reviews

5 stars based on 12 reviews

Featured Comments:

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  terrie terrienorthrup

  5.0

  There are no words for how thankful I am for these wonderful people! I had flooding and a leaking roof that led to a mold problem in my house. Through over a month of getting the various related problems treated and taken care of (mold, asbestos in the walls, water in my basement), Scott kept me sane and confident that it would all be resolved. And this was with an anticipated house full of family for the holidays - about which I was terrified that there would be no place for anyone to sleep. Scott and his crew were simply spectacular. They kept me informed, calmed my anxiety, responded immediately to my questions and concerns, and got the work done quickly, professionally and perfectly. Scott even stayed in touch when he was on vacation for several days, and he coordinated wonderfully with the additional services that I needed (asbestos testing and removal). Honestly, I would have stuck my head in a blender if I hadn't had Scott and his team to help! Thank you so so much!

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  Response from the owner

  Thank you for your excellent rating and review of our services, Terrie! You pointed out some of the details that are typical of our work. Handling potentially hazardous mold and asbestos issues in an occupied home can be a technical challenge. Our people handle it with care and skill almost every day,. They are practiced, professional, and well equipped. Thank you for choosing SERVPRO of East Onondaga County!

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  Pat Koniz

  5.0

  When you have a serious problem with your home, you want qualified, professional and empathetic responders. That's what you get with Servpro. From Stephanie at the main office in Conn. To Alita and Dan, the worker bees, who never complained. And many others who were here to help out at various times. Very dedicated and hardworking "bees"!! And anyone of them could answer my questions. Or, if they couldn't, they would call the boss and get an answer. My husband and I are very thankful for each and every one of them, for cleaning up our mess. Pat and Bob Koniz and "Henry", the dog.

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  Response from the owner

  Pat, Bob, and Henry, We are fortunate to have people like Stephanie, Alta, and Dan on staff who are truly sympathetic to our customers and their plight. It compels them to do conscientious work. Water, fire, and mold damage events at the very least are stressful and seriously interrupt people's routines. Our team considers it their responsibility to minimize the impact of property damage by helping to restore order to your life and property as quickly as possible. Thank you for trusting the team at SERVPRO of East Onondaga, and thank you for taking the time to leave us your feedback.

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  Corinne Reid

  5.0

  Matt and Jordan were both a pleasure to work with during a stressful time. They were responsive to all calls, email, and texts and always took the time to explain everything and answer any questions. They arrived when the said they would and always followed up. They were also helpful in assisting with the insurance company. I cannot respond on the value as they worked directly with the insurance company. If we are ever in a situation where we needed them again I would not hesitate to reach out to them.

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  Response from the owner

  A property damage event can be a stressful and exhausting experience for any homeowner. Thank you so much for leaving your complements and feedback. We are glad we could be of service to you, and we will certainly pass along your praise of Matt and Jordan.

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