HVAC

SERVPRO of Champaign/Urbana
Cunningham, Urbana, IL

4.7

(43)Check map

Phone:
+1 217-355-0077

Website:
https://elitezenithdominant.com/

Address:
3813 N Cunningham Ave, Urbana, IL 61802

Hours:
ThursdayOpen 24 hours
OPEN NOW

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Services

SERVPRO of Champaign/Urbana Reviews

4.7 stars based on 43 reviews

Featured Comments:

T
Theresa Heater
5.0

I had water pipes burst in my home, being a first time homeowner I had no idea what to do when my family and i realized it was too much to clean up ourselves. My insurance agent told me to contact ServePro. They came out after hours and got to work right away. Explained the entire process to me as they set up their equipment. The carpet wasn't able to be saved, they did all the removal of carpet and hauled the carpet away. Very professional during a stressful time for me and put my mind at ease. Hopefully won't ever need them in the future, but if I do I know I won't hesitate to call them.
Response from the owner
Theresa, I'm so happy to hear we were able to respond quickly and help to ease your mind. We have crews on call 27/7 for just this type of situation. Thank you for sharing with us!
J
Jessie Parsons
5.0

We called Servpro in the midst of a city sewage backup in our basement. The crew was out there within the hour, had the floor ripped up & began the cleanup process immediately. I cannot say enough good things about the customer service we received both the night of the incident as well as the following weeks. Highly recommend - most definitely a company you never know you need them, until you need them! Thank you again!
Response from the owner
Jessie, thank you for the kind words! We are incredibly grateful that you took the time to leave us this note. Customer satisfaction is a top priority and we are committed to our customers.
J
Jill Prahl
1.0

Hey Servpro, I’m still waiting on that estimate, it’s been about 2 months now. But really don’t bother, Service Master came out the day I called and mitigation began the following Monday with the work being completed the following Monday! Service Master was excellent to work with and very efficient. And to think I’m still waiting on you! You failed sorry! Just being honest.
Response from the owner
Jill, we are sorry to hear that you had an unpleasant experience. We do not have any record of you contacting our franchise for an estimate, but we would love the opportunity to speak with you and remedy the situation. Please give us a call at your convenience, 217-355-0077. Thank you.