SERVPRO of Beaufort County, Hilton Head, Bluffton, Jasper
Scott, Bluffton, SC

SERVPRO of Beaufort County, Hilton Head, Bluffton, Jasper Reviews

3.6 stars based on 20 reviews

Featured Comments:

• M

  Mark Humbert

  5.0

  Servpro did a fantastic job on my bathroom and ceiling repair. Their service and quality of work was great! We called them when we hired the WRONG people for a remodel. Servpro’s team came and took care of everything! Will definitely hire them for any future jobs! Everyone was very nice, knowledgeable and caring! Five star company, owners and employees!

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  Response from the owner

  Mr. Humbert Thank you, I am glad to have help correct the issue.

• K

  Kitty Cook

  5.0

  I will never forget walking back into my house about 15 mins. after I had turned my very expensive dish washer on to find myself wading in water on the wide pine floors. The water hose had exploded. I was able to contact Servpro, in no time they came with an army of people and machines to the rescue! I met such a organized young woman named Andrea who would be in charge of my life and return to perfect the total job, the drying process, water suction machines, the drying fans everywhere, the carpets removal and drying, furniture removal, insulation under the house gone and replaced, contacting Specialty Flooring who came, removed cupped boards and replaced them with an exact match and refinished the whole area better than before the catastrophe happened! Kudos to them also. While I would never want anyone to go thru the drama of a dishwasher disrupting a persons life, if it does what ours did, Servpro will certainly make the easiest way to return to life like it never happened!

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  Response from the owner

  Mrs. Cook, Thank you for the praise! Andrea is an asset to the company! We are glad we can help you through a difficult time. Please let us know if there is anything thing else that we can help you with!

• R

  Robert Taylor

  1.0

  If it was available I would give this operation a NEGATIVE 10 star rating! Dealing with this ServPro of Beaufort Co. franchise has been the most unsatisfactory experience I have ever had working with a service provider. I am a former owner of a successful small business and know something about how you treat customers is the key to sustainable success. I can't figure out whether this operation is completely incompetent or just doesn't care about customers, service delivery or outcomes. I can't believe they are still in business. I began dealing with them in August to handle coordination of recovery/restoration of our household goods damaged in a moving van fire while it was in-transit. They were to coordinate work with a ServPro franchise in Louisiana where the damaged goods were located. The Louisiana provider was smooth, efficient and competent. We worked with them on-site and they got the goods packaged and sent via PODS to South Carolina for cleaning and restoration. Once the goods reached the ServPro of Beaufort County operation the problems began. There was no sense of urgency. In almost every instance commitments made were not met. Cleaning and delivery schedules were not met. There was extreme difficulty in getting a response from them. Messages left were ignored; there was no communication or followup by them if a deadline was not going to be met. Our goods left with them were supposed to be in secure warehouse. As it turns out some were stolen (to their credit they did replace them with new items). But they did not tell me that until I insisted on picking them up uncleaned. Some goods to be cleaned were delivered looking as if they have not been cleaned at all. We subsequently did our own cleaning so we know cleaning was possible. It is now November, 3 months into the process, and we still have not received some goods they sent to a 3rd party for cleaning 2 months ago. The Operations manager or the President/Owner seem never to be available or reachable and messages left for them to call are ignored. I finally gave up and fired them. I personally went to their operation to pick up the remaining goods we were waiting on cleaning and delivery. I was assured they would be ready for me at a time agreed. They were not. One high value rug it turns out had been delivered to another client in another state. And when they promised to retrieve the rug and deliver it to us by a certain date/time they missed that deadline. I have never been invoiced for work done. I have communicated to the person I was dealing with I won't pay until I have a conversation with the President so I can relate my experience with his company. I have left multiple messages with no response. My last message was that if the President doesn't call me within a day my next call will be to the President of ServPro at Corporate headquarters. I have communicated to my Insurance company our experience with this company and have recommend they advise their customers to never use this company. IF YOU NEED RECOVERY/RESTORATION SERVICES I RECOMMEND YOU FIND ANOTHER PROVIDER.

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