SERVPRO of Ashtabula & North Trumbull Counties
OH-534, Mesopotamia Township, OH

SERVPRO of Ashtabula & North Trumbull Counties Reviews

4.9 stars based on 18 reviews

Featured Comments:

• J

  Joe Yoest

  5.0

  There's a good reason these guys have a 4.9 star rating... They made a terrible scenario bearable for us. A sewer contractor working for the city flooded our basement with 1-2 feet of sludge 1.5 weeks before Christmas - it knocked out our HVAC and hot water, too. (We found out about the issue at around 5PM that day.) ServPro had a team at the house the following day to clean a path over to the HVAC - thanks to their quick response, we were able to get our HVAC guy in and get things up and running before the temperature dropped that night. Lamar, Ramsey, and Clinton worked tirelessly, and in very tough conditions, for three days getting everything cleaned, dried, and sanitized and removing the non-salvageable items and materials. David and Alex were incredibly helpful and responsive throughout the process - any questions or requests we had were addressed immediately. (David replied to one of my emails within 20 minutes... at 11:45PM!) Every time we would think of something that needed to be done that we wanted to ask them about, they'd already thought about it and had a plan in place. These guys are extremely professional and thorough, and I give them my highest recommendation. If you've got a tough situation to deal with, call ServPro of Ashtabula/North Trumbull - they'll turn a terrible situation into a positive experience.

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  Response from the owner

  Thank you Joe. The crew really appreciates your review. A 5-STAR performance is what we strive for in all aspects of our business. We always have the best possible outcomes for our customers as our main goal. Glad we were able to make the holiday a little brighter despite your unfortunate situation.

• J

  Jennifer Joy

  5.0

  ServPro was a ‘ray of sunshine’ during a unexpected, stressful home emergency (sump pump failure, basement collecting water). Their professionalism and kindness made the situation manageable. They helped me in handling the insurance claim as well as ensuring my home would be as good as new. I loved that I was able to talk with a ‘human’ and that they responded immediately even though it was ‘after hours’. Their quick response helped keep damage to personnel items to a bare minimum. I have and would recommend them to anyone that has a similar problem. All employees that I interacted with were professional, kind, and wonderful to work with. Thank you ServPro!

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  Response from the owner

  Thank you Jennifer for the opportunity to help you during your home emergency. We realize how stressful this can be and we're happy we helped make it bearable. Please keep us in mind should you ever need help again.

• K

  Kirk White

  5.0

  Highly recommend using Servpro! Less than an hour after my initial phone-call I had a rep at my house. The service was ridiculously fast, but thorough and professional all the same! Mandy and her crew took their time to not only do their job correctly, but took time to explain what they were doing and why they were doing it. Also helped answer many questions I had about how to proceed with some of the insurance companies requests. They even took photos and got them to my insurance company for me. Each Servro employee that played a hand in the cleanup of our basement, after a pipe burst and left us with water damage, was very friendly, helpful, and professional. Five Stars only because I couldn't give them SIX!

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  Response from the owner

  Wow, thank you Kirk for the wonderful review! It is truly our honor to get to do what we do for great customers like you. We really appreciate you taking the time to share your experience with us!

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