Service Pro Heating and Air
Hill, Greer, SC

Service Pro Heating and Air Reviews

3.9 stars based on 53 reviews

Featured Comments:

• S

  Shane Angley

  1.0

  Met this service provider thru American home shield when my A/C went down. Came out quick and put $420 with of freon in it (not under warranty) and it ran for two days. Over the next two months they diagnosed and replaced every single part of the system except for the line set before I had a working A/C system. They did lend me a single room portable unit which helped. What I didn't know was they were running a tab behind the scenes that I wasn't informed of until it was too late, over $1600 not covered under warranty. The last visit left my A/C finally working, but left the drain line for the coil messed up, which caused a big leak that damaged my ceiling. I got several estimates and they agreed upon one for $1500. Several text messages and phone calls later, nothing had been done, nothing. There has been no more contact, many unanswered phone calls and if you go to their shop it has a sticker on the door that says it is abandoned. This is the most dishonest group of individuals ever, and I've got no other route but to take them to court and hopefully recover some of the money for the damages they caused. Richard sure acted like a concerned man, but turns out he's just a scam artist that doesn't take responsibility for his wrongdoing. Please, do yourself a favor and don't put your trust in these folks, if they are even still in business. If American home shield refers them, refuse to work with these criminals.

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  Michael Long

  5.0

  I had a visit from Service Pro through my home warranty company. I had a really positive experience. They solved a problem that a previous other local HVAC company was too lazy to notice. They were willing to crawl into a crawlspace when others would not. Some of these home warranty programs don't cover much other than if something is dead broke. This puts the contractors that service these calls in an odd spot, looking like they didn't do what they were supposed to do. The issue may be the home warranty business model and the potential few circumstances it makes sense to carry one.

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  Josh

  1.0

  Liars and unethical company. These people were called to my house through my home warranty. The technician told me the blower motor failed. They told the home warranty that the units filter was dirty and denied the service. The tech never even saw the filters because I was present during his visit. Do not do business with this unethical company. Since the company decided to respond and continue with the false statements I will update my review here. The blower motor is perfectly clean inside the evaporator cabinet. I would be glad to see a picture from your visit but we both know you just want to avoid doing any real work for these home warranty companies. The blower is in a pull through arrangement in relation to the evaporator coil so I find it had to believe the blower could be that dirty yet the coils are perfect and functioning. Please continue to show that you are not trust worthy and possibly not competent mechanically. Again the filters are inside the house and you provided false information to the home warranty company.

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  Response from the owner

  Service pro does not decide what is covered and what isnt. That is up to your home warranty company. When we see a blower motor that has failed and its completely covered in dirt so bad it cant breath that is neglect and a lack of maintenance which is out of our hand. Its also a clear indication that the air filters are not being changed. We report what we find, your home warranty company makes the decision on coverage

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