Service HQ
Walnut, Augusta, KS

Service HQ Reviews

4.9 stars based on 510 reviews

Featured Comments:

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  Colleen Roberts

  2.0

  We purchased a heating / cooling inspection & service plan for the heat / air conditioning. The technician that came out with a trainee was hurried, poked a hole in the boot connecting the inside unit to the distribution trunk, then drilled a hole in one of the A/C ducts without telling me why or what he was doing. These holes were for thermometers. He checked everything out inside and closed everything up. They went outside to inspect the unit out there. When he walked right back into my home without knocking, he began rattling a laundry list of issues that were wrong and prices so fast I couldn’t keep up. Instead of be patient and explaining what was found; he asked if I wanted it fixed. I was furious, first because when they arrived they began to walk in without ringing the doorbell or knocking, did that again after inspecting the outdoor unit, was not informative or explain when poking holes in the system, began to get aggressive when I called him out about common courtesy so I ordered them out of my home and off my property. I followed them out and told him I should contact his company. After a wave of his arm I told him I was calling now. I spoke with his manager as he was putting the unit back together. I have used this company before and they were great..,

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  Response from the owner

  Hi John and Colleen, we will always appreciate your business. We are terribly sorry that you have had a bad experience with one of our technicians and his trainee. We have had a thorough conversation with the employees to make sure that this never happens again. We sincerely apologize again, we will make sure you have a positive experience on your next visit with us. - The Service HQ Team

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  Deborah Harbert

  4.0

  Zach was friendly & very efficient. Gave me some info on a Solace Air filter & I have to admit, I'm very interested! He was very informative & a good sales person. Not pushy, just had the facts & a pamphlet & had 1 in the van that he showed me. He understood how it functioned & dumbed it down for me.

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  Response from the owner

  Hi, Deborah! We are very pleased to hear that Zach took care of you and met your needs and was able to provide sound information on the Solace Air Filter! If you have any questions or we can assist you further, please give the office a ring! - The Service HQ Team

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  Deb Holderman

  5.0

  Our old heating system quit. The company that installed it no longer services their equipment so we called Service HQ. They came out within a couple of hours, showed us exactly what was wrong, and gave us plenty of information to make a decision on how to move forward. The technicians that came out to do the work were professional, knowledgeable, friendly, and got the job done in a timely manner. In fact they were done much quicker than we expected. We would definitely recommend this business to friends and family.

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  Response from the owner

  Thank you for the review, Deb! So happy to hear that our team took care of you efficiently and effectively! Please reach out to our office if you need any further assistance and we will be glad to meet your needs! - The Service HQ Team

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