Service First Heating & Cooling
Adrian, Adrian, MI

Service First Heating & Cooling Reviews

4.7 stars based on 53 reviews

Featured Comments:

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  Amber

  5.0

  I would absolutely recommend! They were incredible and I will continue to use them. They put up with one talkative kid and an aggressive dog that would not quit barking with professionalism and a friendly attitude, thank you so much! They were tidy and efficient in the small space and I was even given a free recommendation on venting for my water heater, which is very much appreciated! Thank you again Jeremiah and Tony for your exceptionally awesome service!

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  Response from the owner

  Thanks for the five-star review! We appreciate your kind comments about our service technicians, and will share this with our team. We look forward to servicing your heating/cooling needs in the future.

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  Michael McFarland

  1.0

  Company spent 20min Total at house that's including writing proposal for new unit. Stated mine had leak and couldn't be fixed. Another company came looked at unitput some refregiant in it. Unit was just low. No leaks. It's bad that a local company doesn't want to help people. Just sell new and not take care of customer. I suggest you get a second opinion before using this company.very disappointed.

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  Response from the owner

  Mr McFarland we understand your frustration and appreciate your feedback it seems there was a miscommunication when scheduling your appointment and to our understanding the visit was for an estimate to replace your furnace and ac unit you were not charged a service call fee and were given an estimate to replace your heating and cooling system I would like to hear more about this incident if you would please reach out to us so we can discuss it further it would be greatly appreciated

• S

  Sally Cassel

  2.0

  When our ancient furnace went out in the middle of winter Service First responded quickly, came out and gave us a quote for a new furnace and while we were at it a new air conditioner too. Pleasant, friendly and a good quote, but they said it would be a week. We left a message that we would check with other places, they called back quickly and said they could do it in a couple of days and install the air conditioner a couple of weeks later. Kind and courteous staff!! We tried to start the air conditioner Memorial Day weekend, no luck. Trouble shooted a bit then called Service First on a Sunday, they said they would be out in an hour, awesome! Found out the thermostat was not set up right for air and the new unit had leaked after installation and all the freon was gone, so even though the unit was now running, no cold air. Said they would be back Tuesday.

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  Response from the owner

  Thank you for choosing us to complete your hvac installation we appreciate your feedback

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