Sears Heating and Air Conditioning
Wadsworth, Arvada, CO

Sears Heating and Air Conditioning Reviews

3 stars based on 2 reviews

Featured Comments:

• K

  Kristina Papin

  1.0

  I just had the worst experience with this company or their contractor. My home warranty company hired Sears to repair my AC. I was home and available during my scheduled time. The contractor called but with an unfamiliar zip code so I didn't pick up and he didn't leave a voicemail. I have 3 people living in my house and not one person heard him knock on the door or ring the doorbell. Obviously it's 80+ degrees in the summer time and fans are running and all sorts of things to keep cool. You would expect a contractor to make some serious noise. When Sear tried to reach him, he was unresponsive. When I called him back realize that was his phone number, and left a voicemail, he responded instantly but he said he would not come back out. I've already been waiting 5 days for this service call, and it looks like I'll have to wait another 6 days. This is one of the worst customer service experiences I have ever had. I would not recommend Sears service providers.

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  Response from the owner

  Kristina, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• J

  Johnny Morris

  5.0

  I highly recommend John for your HVAC services. Took care of our furnace problem and explained everything I needed and how much it would cost. Really explained the annual maintenance service and I signed up for that. Very pleasant experience and would highly endorse this company!

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  Response from the owner

  We are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears!