Sears Heating and Air Conditioning
Ely, Pensacola, FL

Sears Heating and Air Conditioning Reviews

4.3 stars based on 24 reviews

Featured Comments:

• S

  Sheny Giannelli

  1.0

  Hired Sears Home Services to install new roof. Not satisfied. Roof was installed quickly and it shows. Slam bam job. Below average workmanship. Disappointed in the results. Former roof was torn off by hurricane because it was old, but not sure if this one will hold up to next one. Many of the shingles are not secured, drip edge not secured, they kept losing my materials during shipments, and communication was bad or non-existent, took forever to have soffit installed, and no notice, soffit guy just showed up, so i could not go to work. there was also turnover of employees too, so contacts were always changing. The rep who hooked me up was good and professional, but the execution part of project was bad.

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  Response from the owner

  We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the improvement to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• J

  Joseph Sposito

  1.0

  Absolutely do not go with Sears. Find someone willing to stand behind their work or at least live up to what they say they will do. Had my entire roof replaced and theit subcontractors didn't even build it to code or to the standard for the Owens Corning roofing system. I have been trying to work with the Pensacola office since April to get the issues resolved. I get no response to emails or to phone calls from the office. Additionally, there was damage to the siding of the house they have not come to fix. STAY AWAY!

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  Response from the owner

  Joseph, we are currently reviewing different member responses from last year and yours is helping us to make necessary improvements to our operations. We regret to hear your roofing project did not go as you expected it to. We definitely strive to ensure the jobs we do adhere to all of the standard home improvement guidelines. We are fortunate we now have the chance to look into your situation to see what we can do to help. Feel free to send us your first and last name, phone number, physical address of where the installation was done, and email to [email protected], thank you. ^OC

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  Ashley G

  5.0

  I was recommended a great AC unit, and my house was so comfortable!! Everyone I dealt with was very kind and professional, the only downside was it took longer than I thought it would to install. Ended up having my thermostat taking longer to get in that I was originally quoted, but they worked around my schedule to install everything when it finally did.

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  Response from the owner

  Ashley, we're glad to hear you are enjoying your AC unit we installed for you last year. Thanks for sharing your concern in your review. We constantly strive to provide expedient quality installations. We're glad to have helped you at the time and we look forward to serving your home improvement needs again this year! ^OC

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