Sears Heating and Air Conditioning
Hook, Sharon Hill, PA

Sears Heating and Air Conditioning Reviews

3.9 stars based on 59 reviews

Featured Comments:

• A

  Alcynthia Cowell

  4.0

  Initial appointment with the Sears rep started out rocky. The rep was late for the appointment then, he rescheduled and was late for that appointment. Sales rep told us that work could begin within 1 week. After selections were made and contracts signed, we were informed, by project coordinator, that a permit was required by our township. Work began 4 weeks after purchase. The contractors were excellent and the job took only 2 days. We are very happy with the job.

• R

  Rak Lozano

  1.0

  had a mini-split system installed and it has been the most horrible experience. They gave us false information about the financing as well as the sizing of the Unit and where the condenser could be located. They went ahead and did all the lines before checking with me then it was too late to change anything. They told me nothing would be charged until the work was complete and we were satisfied but started charging me before the work was finished. Stanley Ortiz the sales person who disappeared after his selling job was done and never got back to me when I tried to communicate my dissatisfaction with everything. The condenser was huge and was never communicated it would be that size or that it could not be installed on the side yard. Because of the HUGE condenser now I have no backyard space. I cannot tell you how upset I am. The wall units were left with black ugly wires etc. Hack job installation - They were not going to cover the wires until I made a big deal about it. They left dust and particles everywhere, being scared of lead paint, I had to get everything thoroughly cleaned. Also I have to have someone touch paint everywhere around the unit as it's full of iron paint etc. Also, they left the holes behind the wiring so you can see it through the covering they put. And they covered the prettiest part of the arch in my dining room without letting me know that was going to happen or that the black wiring would be visible like an eyesore. Please save yourself trouble and go with someone else. Update 9/23/18: Thanks for the lip service when I sent an email as requested by service provider, I did not get a reply back. Why even bother responding if you are not even going to bother with a response. Another 10 mins wasted of my time. Just horrible.

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  Response from the owner

  Thank you for taking the time to let us know about this! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter

• M

  Marc V.

  1.0

  Very disappointed with the service. At first before signing the contract, I was a priority. They informed me since it was winter and very cold, they will put a rush on it. They promised the job to be done ASAP! Once they had my money, they took their sweet old time. I was no longer a priority after signing the contract. They even avoided my call when I inquired on why is taking 5 days to have someone start the work. They were rude to me. Do not use Sears If you want the job done in a timely manner

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  Response from the owner

  We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the improvement to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

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