Sears Heating and Air Conditioning
4130, Salt Lake City, UT

Sears Heating and Air Conditioning Reviews

3.7 stars based on 65 reviews

Featured Comments:

• J

  Justin

  5.0

  Our salesperson Ron was excellent . We got a great price and he was very professional and trustworthy. The installer Brooklyn was great too. Start to finish they were an excellent company to do business with . I highly recommend them .

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  Response from the owner

  Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.

• L

  Liz Saccomanno

  1.0

  We used Sear/Transform Home Improvements for a small cabinet refacing job, along with a new back splash. The Sales Project Consultant, Matt Nielsen, arrived an hour early, stayed an extra hour over the quoted time, used high pressure sales tactics, and set the wrong expectations. One of his major selling points, we were told multiple times, was this was supposed to take "3-4 days". The project took 3 MONTHS. We understand that delays happen, but first an employees took the wrong measurements. Then the wrong parts were delivered multiple times, causing us to wait weeks in-between installations. There was an extreme lack of communication and professionalism from the Project Coordinator Amy Hess to get our issues resolved. The materials used and the end product are great. The installers did a good job and had good communication. We will never use Sears or Transform Home Improvements again, and will never recommend them either.

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  Response from the owner

  Thank you, Liz, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

• J

  Jim Woods

  5.0

  We live in Twin Falls, ID (200 miles away from the Contractors office). We bought a new (built in 1999) home in September 2017. It was a VA purchase and should have been inspected better but when we were putting up the Christmas Lights in December we noticed that there was dry rot on the eaves of the home. The original shingles had not been overlapped on the eaves so water damage was discovered. I contacted several roofing contractors and SEARS was the Contractor we picked. Their professionalism and attention to detail was tops. Their response time was very short and I have never seen a better roof than we have now. I will use their Contractors in the future.

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  Response from the owner

  Hi Jim! Thank you for your service to our country! We appreciate you taking the time to rate and review your roofing experience with Sears. Thanks also for your future business! Please share with your friends and family. ^ms

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