Sears Heating and Air Conditioning
Center, Louisville, KY

Sears Heating and Air Conditioning Reviews

4.1 stars based on 36 reviews

Featured Comments:

• M

  Mel Jones

  4.0

  Got all home windows replaced, took around 4mo from ordering to install. Mishap with total number of windows (I have a lot) but was handled. Customer Service was good. Installation was great, he was very informative and helpful, and cleaned up after himself. Windows look great!

• N

  Nicole Key

  1.0

  Unfortunately, I can't give Sears a zero-star rating. We bought the door in October and the work wasn't even completed (if you want to call it that) until February. The original installer mismeasured and so we weren't able to keep our original trim, as we specifically requested; because of this, our new trim, that we never wanted, doesn't match any of the other trim around it. He got matching paint (although I can't figure out why, because the trim covered the drywall) and got it color matched...TO THE DRYWALL. Then he went back and got an off-the-shelf paint that was way too dark. Now there's a darker green paint highlighting the unmatching trim. I'll have to repaint my whole kitchen to get rid of it. Sears has been no help remedying this. Also, he put caulking to cover up some holes. Caulking on the wall. He didn't even smooth it out. (The last contracter Sears sent did fix this, and he was great, but this is a Sears review, not a contractor review.) When we called the day after the installation, we felt ignored. Obviously, 3-4 months to install one door is too long. We would call and ask about our door being fixed and our calls would go unreturned. Our brand new door is scratched, damage was done to the house (which was eventually fixed by a different installer). To be fair, the last installer did a great job fixing what he could, but our new $5000 door is still scratched and off center.

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  Response from the owner

  Hi Nicole! Thank you for taking the time to let us know about this! We hate to see that you have had so many issues with getting this taken care of and would love to look further into it for you. Can you please email the name, address of home improvement, and phone number associated with the order to [email protected] and we will be able to take a look to see how we can get things moving along. We appreciate your business and look forward to assisting you!

• L

  Leslie Blackford

  5.0

  David from Sears heating and air came out to service our broken air conditioner today. We are currently 10 days with no air, and we have been working with our home warranty to get it resolved. After 3 other service people failed us, we were assigned to Sears, and David actually took the time and did the work necessary to get us headed in the right direction. He spent 4 and a half hours at our home working to identify every possible option, before finally determining that our unit couldn't be fixed and needed to be replaced... and an hour of that time was spent on hold with our warranty company to make it happen. I cannot tell you how much of a relief it was to work with him after all we have been through in the last 2 weeks. With or without my warranty restrictions, i would 100% call them back for service in the future.

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