Sears Appliance Repair
Marketview, Champaign, IL

Sears Appliance Repair Reviews

4.2 stars based on 164 reviews

Featured Comments:

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  Amy Glasscock

  1.0

  Zero stars actually. It won't post until you choose one of the stars. So Frustrated. 1st Appt: June 30 - was told it was the main control panel. Had to order part. Rescheduled for July 11. Technician came and replaced part, said he tried it, it worked and he left. I was very uneasy with this technician. Tried to sell me additional work - on my dryer, my refrigerator filter, clean the back of the refrigerator. I tried it several hours later and it was doing the same thing as before. Only this time when I opened the detergent drawer, there was a piece broken out at calk had been put in there. So my husband steps in and call the service center and asks them to come back asap and our next appt is July 20. Mind you they give you a 3 hour window that you must be available to be home. He also told them not to send out the same guy and that we will not be home until 4:30 so not to send anyone until that time. We have a window from 3 pm to 6 pm on the 20th. Not only do they need to fix what they said was already fixed, they need to fix what they broke! $257.64 later and I don't have a working washer.

• T

  Tonya Flavin

  5.0

  I was extremely happy with the gentleman that came into my home and serviced my dishwasher. He was kind and gave me some worthy advice on how to maintain my dishwasher in good working condition. He helped me look at my microwave and get a parts number off it, so I could reorder the part I needed. I believe he went beyond the normal maintain man level of service. He was very helpful to me.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• S

  Sharadi Kweli

  2.0

  Waited nearly 2 full months to be scheduled for service because Sears claim they did not have a Service Tech available in my rural area since the closest store to us closed 2 years ago. I received the royal run-around treatment from Sears during a multitude of call-ins trying to get service. I invested multiple hours on hold during this process. The day before service, I called back one last time to ensure that the service tech showed up with fresh blades and they assured me it was on the top of the ticket order. Of course, he showed up without the blades and had to run all the way to town to purchase some to complete the service. However, the Tech did provide competent service.

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