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This page contains relevant information of Sears Appliance Repair in Sagamore, Lafayette, IN which locates nearby. You can get information about info of the hvac repairing service like opening hours, addresses, phone numbers.

Sears Appliance Repair in Sagamore, Lafayette, IN | HVAC Near Me

The technician did show up at the beginning of the 8 hour window given. He was here less than 18 minutes, done no repairs at all but yet some how the total increased three times making it almost triple the quoted price when I made the appointment. We literally got vibes of padding the invoice, especially since no service or repair was made.

Chad Nigh, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Bought a Kenmore Elite refrigerator. At just over a year, half the LED lights were not working. Contacted Sears and they said the light module needed replaced which sounded complicated. When the tech arrived, he did not wear a mask during a pandemic or shoe covers before coming into the home. He spent about 10 minutes inside the refrigerator, fixed the lights and left a bill for almost $400. A few months later, and few more lights
stopped working. I did some research and the light module is just what they are calling the LED lights. The great engineers at Sears designed the lights so they are in series, if one light goes out, the other lights on that side also stop working. I was able to find a replacement light online for $25. The light arrived in two days and all you have to do is pop out the old light, unplug it, plug in the new light and snap it back into place. The whole process took me around 10 minutes. Charging $400 is a scam.

Dear John, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Tech really understood the machine and made necessary repairs quickly,

Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

My mother has had the Master Protection Agreement since the 90s.  She has always sworn by it.  Theoretically, it’s ideal.  Parts & service are guaranteed, yearly maintenance on your covered items.  It’s served her well, but it’s costly.  In the past several years, we’ve used it with little problem.  If they can’t fix an item, they offer you a new item at similar cost with free install.  We’ve had a few odd issues, mostly with service techs that Sears contracts out to do the work.
My Kenmore range was having an issue so I called for a repair.  Sears sets it up, you get the call, & email confirming.  1st appointment was a no show.  2nd appt, the service guy shows up & tells us Sears doesn’t have a part, so we would be out of a range for a month. It wasn’t feasible at that time.  The range worked, it was a short in the electronic panel that controlled the clock/oven/timer.  I finally decided it had to be fixed & called again.  Appt set up, 8-5 window.  By 430, no show.  I called & was told he was on his way.  530 called back & was told to,contact the service co myself.  Uh huh.  I did & left a message.  No return call.  Contacted Sears again to set up another appt.  The service guy showed up unscheduled & told me it was his last day & that Sears didn’t make the part.  Scheduled another appt.  A new service company that Sears used came & professionally handled the situation.  A&E Service.  Excellent folks.  A&E ordered the part, rigged up my stove so I could use it while waiting for the part.  No oven, though.  I was grateful.  I only had a 3 week wait for next appt. The service folks order your parts, they mail to home & schedule the appt w you then.  Day of service (8-5), I received an email saying Sears needed confirmation the part arrived or no appt.  What?!?  Never had this happened before.  Sears ordered the part.  Shouldn’t they know?  3 weeks prior I had a repair w a part & no need to contact.  I was informed it was my fault & my appt was rescheduled for another week.  I wasn’t happy & the customer service rep hung up on me!  Called & spoke w a mgr.  He said it was a new policy.  Apparently brand new & no one told me.  If your fridge goes out, you’re reimbursed for food lost.  Eating out for no stove you get nothing apparently.  While money wasn’t my goal, the lack of them accepting responsibility for their mistake had me seeing red.  The $ spent yearly on a MPA could have bought us a new range.  As I was explaining this, the mgr put me on hold & then hung up!  I’m in customer service & know folks generally don’t want free, they want to be heard.
So, my next appointment arrives.  That morning I get the dreaded email saying they need confirmation my part arrived!  Seeing red, I call.  The person says appt on, they know I have the part.  A&E comes & all is well.  I can’t say enough wonderful things about A&E service techs, Sears however leaves a lot to be desired.  I understand appts missed, things happen.  They need to communicate honestly, accept responsibility,  & not rely on excuses.  If I add up what I pay yearly for the this service, I can either buy a new item or use my own service tech w no headaches.  After 20yrs of being loyal, is this the best Sears can do?  Customer Service reps that are self important & hang up?

Thank you for taking the time to provide us with your rating and review. We want to extend our sincerest apologies concerning all the issues that you have faced. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to searsservice@searshc.com. Thank you.

I bought a dishwasher from a company and it was not working they sent a repair person out the guy was very respectful of what I had to say gave me his opinion on it and I'm like to say he did a wonderful job and I would refer them to anyone

Dear Bonnie, Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

ZERO STARS ---- AVOID AT ALL COSTS
**update (9/27) I was charged double for services that I did not receive.  if you call these people to make an appointment, you have made a huge mistake.  I have talked to 4 different call center employees to resolve my issue and all they say is that the diagnostic fee is non refundable.  I did not receive any diagnostic, they committed fraud and charged me double for it. AGAIN, AVOID AT ALL COST.**

**update (9/19) on response from company. I have not been offered a refund for my diagnostic fee. The response to this review was a tactic to show that they seem to care about resolving my issue**

I called to make an appointment to get my Ice maker and my dishwasher repaired.  I gave EXPLICIT instructions for them to get a hold of me BEFORE coming to my house.  I was also supposed to receive an email with a 20% off coupon.  I didn't receive the email and assumed the offshore scheduling department dropped the ball since I didn't hear from a technician.  roll ahead a few hours to the appointment time.  I was at an offsite meeting and didn't have cell reception when the technician called.  He did not get the memo to not come over before getting a hold of me or I would have told him that I didn't need his services any loner since I scheduled someone else for a later data.  well, he comes to my house and "looks" at the fridge.  He did not attempt to diagnose the issue I was having, just wrote up a bill for $500 to fix my ice maker!  Then he moves on to the dishwasher.  My wife explains that it is not draining.  He DOESN'T EVEN LOOK at the dishwasher, he just tells her it'll cost $560 to replace the pump!  turns out it was just a clogged hose that needed to be cleaned out.  DO NOT HIRE THESE PEOPLE, they are predators who are trying to steal $90 from people and then tell them their appliances are totaled and they should buy new ones.  Good luck getting a refund for diagnostics, even though they didn't actually diagnose any of the issues I was having.

Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to SHSSocialcare820@searshc.com we can take a look at what is going on.  We appreciate your business and look forward to assisting you with this matter

Have the same washer and dryer for 10 years and we have always used Sears Repair Center we've had three different service techs and two of the three were very professional, courteous, and on time always calling before they arrived. Their repair quality is top notch since from what I understand they all have to be certified and trained. I recommend the extended warranty and re-extending it if you really like that appliance.

The repair person arrived a week after I called, as scheduled. After 15 minutes or so the problem was diagnosed and fixed. It was just a matter of the starter being in a state that prevented the engine from turning. However, this cost me nearly $200. This is totally inappropriate. I will not call Sears next time. Their pricing is ridiculous.

Hi there Stephen. We are sorry to hear that you were not satisfied with your pricing. Our pricing allows us to have the highest quality technicians available as quickly as possible to as many customers as we can get to. We appreciate your feedback.

WORST SERVICE EVER!  Technician determined (took 20 minutes) the 7 year old front loading Samsung washer could not be repaired by sears because Samsung does not sell the rear drum any longer.  First all parts should be serviced for 10 years on appliances.  My tenants picked up the bill and were overcharged by $96 for "Part Unavailable".  The ordered diagnostic service quote was only $89 therefore more than doubling the bill for no value add.   After 8 phone calls and 4 weeks to Sears to resolve the $96 they claim that the labor charge to determine a that the part is unavailable is a legitimate charge.  THIS IS WHY SEARS IS GOING BANKRUPT!

Hi Rick! Thank you for taking the time to bring this to our attention. We would love to take a look into this for you to see how we can help out. If you would please email the name, address, and phone number associated with the order to SHSSocialcare820@searshc.com and we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter

The technician was great.  The customer service and scheduling however is not.  I was given an 8-5 window as my service time and told I would get a call the night before to tell me the time.  Nope, no call.  I tried the tracker system, service id not found.  I tried calling that morning and was told the service window was 8-5.  Nothing more specific was available.  The online tracker was still not working.  At 1pm I called again and was told tech was "on his way".  Nope.  At 4pm I received a call from tbe tech that he would be there in 20 minutes.  He arrived at 4:30.  I waited all day and wasted a day off of work.  The 8-12, 1-5 window was so much more helpful.  But more than that don't offer a tracker app that doesn't work or a customer service number that doesn't work.  While Sears is convenient because we live in a small town with few options, I will be digently looking to avoid using sears again.  Sears you just lost a new appliance sale as well as I do not want to be stuck with your service for warranty work.

Sears Appliance Repair
Sagamore, Lafayette, IN

Sears Appliance Repair Reviews

3.9 stars based on 72 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Lafayette

Sears Appliance RepairSagamore, Lafayette, IN

Sears Appliance Repair Reviews

3.9 stars based on 72 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Lafayette

Sears Appliance Repair
Sagamore, Lafayette, IN