Sears Appliance Repair
Milton, Janesville, WI

Sears Appliance Repair Reviews

3.8 stars based on 85 reviews

Featured Comments:

• j

  james burns

  1.0

  Sears serviced my refrigerator for not making ice on April 26, in May after changing the ice maker they discovered the compressor was really the problem, the soonest they could get a compressor tech to my home was June 5, now without explanation they have rescheduled for June 30. Meanwhile my refrigerator won’t get cold enough keep milk from spoiling. I am done with Sears.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, James . We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• P

  Penny Simonetto

  2.0

  I was extremely disappointed with the service. I haven't had the washer routinely maintained since 2017and he spent all of 15 minutes checking it. He said there were a couple of anomalies but brushed them off as nothing. Today I went down to do laundry and found the faucet in the washtub dripping, which it had NOT been, prior to his visit. So it's been dripping for 2 1/2 days. That's going to really help my water bill. If this is the kind of "routine maintenance" that Sears provides, I will not be renewing my coverage any more.

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  Response from the owner

  Dear Penny, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.

• S

  Sandra Coser

  4.0

  The technician diagnosed the problem with the ice forming on the back wall of my 2015 Kenmore Elite refrigerator. The parts came quickly and installation was quick and so far everything works fine again. As this was a known problem, Sears should have taken care of this through a recall/repair earlier. However, getting to this point was frustrating as I had to first attempt to converse with some person (in another country most likely) reading from a diagnostic script, which ended with me having to demand to be sent to the actual repair center. Then after being transferred to the actual Sears Appliance repair department, I had to go through the same list of questions, arguing with the scheduler before getting a technician appointment. Really? As we usually buy our appliances from Sears, this was not good customer service on the front end.

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  Response from the owner

  Hi Sandra, Thanks for your feedback. We appreciate the time taken to dos so. Glad your experience with the tech and repair was good. Thanks for the patience with the scheduling. We value you as a customer and apologize for this matter. We will pass on the comments to the appropriate departments. Please click the following link to give any suggestions we can do to make your next repair a five star one: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html

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