Sears Appliance Repair
Hill, Burlington, NC

Sears Appliance Repair Reviews

3.7 stars based on 70 reviews

Featured Comments:

• A

  Adrienne Witherspoon

  5.0

  Arrived on time, very professional and nice. Will call again if needed. Thank you!

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• L

  Lisa Lloyd

  1.0

  If I could give zero stars I would. I dropped a dish and busted my glass out of the oven door. When calling for repair I told the operator 6-7 times not to send the repairman out without the glass. All she would do was repeat “they have a variety of parts on their van.” I knew that was not one of the standard parts. I wanted to save us both the aggravation of them having to come back. Repairman showed up with no glass. Saying he had to “diagnose “ the problem. He came in and said it was an old stove (5 years old). Said the burners had rust around them (actually it’s where I cook and it’s impossible to get clean). So he determines the glass is indeed out (duh). Tells me it will be within $200 of the cost of a new stove to replace. I tell him I’d like to talk with my husband whether to repair or replace. He said if we didn’t order the piece and agree on the service then I would have to have another repairman come out and diagnose and order the part. I had to decide yes or no right there. That means another $79.00 fee to tell me the obvious that the glass is out of the stove. What a ripoff. Then he proceeds to try and sell me on the home warranty for $50 a month. I have been a loyal Sears customer and have purchased appliances only from sears for almost 40 years. That stopped last Saturday. Goodbye Sears. I will say the repairman was nice and he said his hands were tied.

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  Response from the owner

  Thank you, Lisa, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• M

  MARY MCMILLAN

  4.0

  Repair guy did a good job to fix the problem. I did have issue that he showed up with no mask or gloves on considering Covid-19. He did state that he had it in his van but still felt like he should have been wearing prior coming to my door. Other Issue I had was warranty did not have the dryer listed and we had to pay much more out of our pocket for their mistake. Not happy with the way this part was handled. Our understanding was that All appliances in our home and garage were to be covered. We were given mis information about the warranty program. I think you should be more upfront with this.

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