Sears Appliance Repair
76, West Branch, MI

Sears Appliance Repair Reviews

2 stars based on 4 reviews

Featured Comments:

• T

  Ted Bak

  1.0

  I gave them a 1 because 0 was not an option. My 11 Month old Kenmore freezer died. They came out, dont have the parts. Scheduled a repair 12 days later. Well now they tell me parts are "Backordered" they will let me know in 21 business days the status ( that's a calendar month MORE). so 6 + weeks without a freezer. Talking to to them on the Phone, your talking to a call center somewhere and their English is bad which does not help. They truly do not care about your appliance issue. Absolutely the WORST service I have ever gotten. DO NOT call them and most importantly do NOT buy a Kenmore product.

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  Response from the owner

  Thank you, Ted B, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

• M

  Maggie Schwab

  1.0

  I had questions and the girl I talked to didn't speak very good English and it was hard to understand her an all she wanted to do is make me a appointment for them to come to my house and charger me money. Needless to say I didn't get my questions answered.