Sears Appliance Repair
Sergeant, Sioux City, IA

Sears Appliance Repair Reviews

4 stars based on 99 reviews

Featured Comments:

• K

  Kaitlin Nguyen

  1.0

  My tech was amazing. The company and how they handle customers is what I have an issue with. My fridge stopped working. My home warranty company chose Sears to address my issue. I was told the earliest appointment I could make was 2 weeks out. Fine. I understand with covid there are delays and shortages. They had a rep call me and ask me what was going on. Then that rep guessed at what part I would need and ordered it. It was to arrive before my scheduled appointment. I get a text saying my part was delayed and if it wasn’t here before my appointment it would be canceled and I would have to reschedule. The part came the next day. My appointment was two days later. It was scheduled for anywhere between 10 to 2. I took the day off and was waiting for any kind of communication. Finally at noon I called to ask why I hadn’t heard anything. This rep tells me my appointment was canceled because the part was delayed. I told her I had the part. She had me open the package. It was only one part. Before this point, I was not informed of a second part. So she tells me I have to wait to receive that part and then call back. I asked for a tracking number or anything indicating how long I was expected to wait. She said she’d send an email. Never got one. I finally get the part. Call to make the appointment. I can’t get one for another 2 weeks out. The tech came out finally. Actually ran diagnostics on my refrigerator and it was a total loss. So me waiting around for parts that a guy in a call center guessed about, was completely unnecessary and highly infuriating. This business model is idiotic. The tech had to take the parts and check them back into inventory to be sent back to the distributor when they could’ve sent the tech out in the first place to diagnose the issue.

  ---

  Response from the owner

  Thank you, Kaitlin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

• S

  Steve Allen

  5.0

  The gentleman was very professional, and I forgot his name (maybe John?), and he fixed the problem in about a half an hour. I appreciate his time and concern for my needs, and he is recommended by me to work on anyone's appliances. Sincerely, Steve

  ---

  Response from the owner

  Dear Steve, Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• k

  karen werner

  5.0

  Was not expecting my 3 year old LG refrigerator could be fixed but we were lucky enough to get a great repair guy, knew what needed to be done, worked efficiently was courteous, very happy

  ---

  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

More reviews (2)