Sears Appliance Repair
State, Ionia, MI

Sears Appliance Repair Reviews

3 stars based on 10 reviews

Featured Comments:

• L

  Lorena Bignell

  5.0

  Our repair came got started on fixing the dishwasher !! He was very polite, wore his mask and cover his shoes. He fixed it. And we are very please with sears!!

  ---

  Response from the owner

  What wonderful feedback, thank you for sharing with us! . To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at (https://www.facebook.com/SearsHomeServices/).. And thank you again!

• t

  tricia delude

  1.0

  DO NOT USE SEARS FOR ANYTHING!!! Called Sears Repair as our cottage is in a location with few repair providers. Scheduling was irritating (on hold forever and then the person overseas who answered the call kept breaking up and was impossible to understand). They tried selling me insurance and other items which added to irritation but I decided to continue with scheduling. 1st appointment repair guy was on time and great. Diagnosed problem and had to order part, which was totally fine. He scheduled our next appointment. I was given a window of 10-2 on the install date. Around noon I luckily looked at my email and saw I needed to reschedule. Went around and round with their call center overseas and still couldn't figure out why I needed to reschedule. I'm now looking for a local independent repair person as I don't want to deal with scheduling from someone on the other half of the world and to be stood up again.

• j

  jmommie mom

  1.0

  If I could give zero stars I would. I had an appointment for between 1-5pm. I waited and after 5pm I called. The recording, not a person, said someone would be here by 6:30pm. That time came and left. I called again and the recording, still not a person, said my appointment was rescheduled for Monday. How do you reschedule someone without even talking to them? SERIOUSLY!!! I finally get someone, a human being, on the phone who proceeds to tell me that their system has been down most of the day so the technicians can't do any calls. WHAT!?!? The woman I spoke to hard a VERY distinct voice and I proceeded to ask for a supervisor. After being on hold for awhile I had a "supervisor" on the phone that sounded EXACTLY like the woman I was just speaking to. This whole experience has infuriating for the simple facts of no one called me, they rescheduled without speaking to me and lied to me about being a supervisor. I do NOT recommend that anyone trust anything that this company says. Needless to say, I will be calling corporate and finding another service company to help me. Maybe Sears needs to shutdown their "service" centers too.

  ---

  Response from the owner

  Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.

More reviews (2)