Sears Appliance Repair
High, Hillsboro, OH

Sears Appliance Repair Reviews

2.3 stars based on 3 reviews

Featured Comments:

• M

  Michelle Cimis

  1.0

  Serviced 3 times for same minor issue, door latch. The 3 visit he left while my husband was on the phone. No note, online stated the task was complete. Not only was the microwave not working, he broke our oven. Yes the day before Thanksgiving!!

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  Response from the owner

  Dear Michaelle, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

• K

  Kelli Thomas

  1.0

  Bad ...They came on Nov 4 deemed my refrigerator operable, nothing wrong with it, 4 weeks later my refrigerator went out. I lost over 200 worth of food. I contacted sears after not being able to get an appointment until Feb 1st ..it was December and they told me I had to wait until Feb 1st ..I called sears directly and told them what happened how long I have to wait for an appointment, they says they can do nothing about it. I waited from December to Feb 1st without a fridge , food on the porch, not much because we live land and there are coyotes and other animals. I explained this over and ove. Feb 1st tech comes puts his meter to the fridge says he can't read anything he'll order a part that was unavailable ,he also wasn't sure that was the problem because of no reading. He stayed in my home 6 mins , he said he had other appointments. I asked for supervisor or a manager. I was told they don't have those and good luck finding one. The customer service and the fact that I had to wait 2 months with 5 grandkids In the home without a fridge and no one cared at Sears is beyond me. I even cried on the phone I was so mad and frustrated. If I could have gone out and purchased a fridge I would have. That was not an option for me, besides I paid them for a service that they failed at. Never will I allow sears in my home again.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Kelli T. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.