Sears Appliance Repair
Meridian, Wasilla, AK

Sears Appliance Repair Reviews

3.5 stars based on 37 reviews

Featured Comments:

• K

  Katherine Bacon

  5.0

  Sears repair service was great. One week ago. But the survey isn't user friendly. Most are check to boxes and rate how satisfied with numbers: 1 being poor and 10 being very satisfied. I was going to pass this up but decided maybe you'd change your survey???

• C

  Curt Leuenberger

  1.0

  I was out of town on business when our refrigerator quit cooling. My wife called Sears expecting professional service. The technician came spent an hour and a half trying to diagnose it (without proper test equipment). Finally told her that is was probably the main board. He had to order it; came back a week later and replaced the board. Charged my wife over $500.00. Told her it may take 24 hrs for the refrigerator to cool back down and that if it didn't, then the compressor would have to be replaced costing approx. another $800.00. The next day it still was not working. I was still out of town; so told my wife to call someone else. Another company came, and (not knowing we had someone else there that replaced the boards) within ten minutes told her the compressor had gone out. Then after looking at the paperwork, told her that the compressor was still under factory warranty and would not cost us anything for repairs. Last time I will ever call Sears for a repair.

• D

  Dorothy Dunne

  3.0

  A. The simple part needed to repair my dryer cost more than half the cost of a whole new dryer. That is ridiculous! The dryer is 6 years old. I am trying to repair rather than replace as much as possible, to keep appliances out of our landfills. Sears should also be supporting this goal. B. The first visit took a week to schedule. The first part ordered turned out to be the wrong one, and another had to be ordered. Ultimately, it took over three weeks to repair my dryer. Again, ridiculous. C. The person who worked on my dryer was consistently courteous. He went out of his way to check in with me to find out if the parts had arrived, and committed himself to coming to fix it as soon as possible. I appreciate this. D. Altogether, if I were just a tiny bit more cynical, I would wonder if Sears wants to make repairs less appealing to consumers so that we will just give up and purchase new appliances. We need as a whole society to make things last longer, rather than replacing things. Maybe it's not a good idea to get repairs done by the same company that sells the new products.

More reviews (2)