Sears Appliance Repair
North, Brownsville, TX

Sears Appliance Repair Reviews

3.9 stars based on 71 reviews

Featured Comments:

• A

  Allyson Morrow

  5.0

  While we had a very difficult time getting this scheduled, once the repairman showed up, he was awesome. He really explained what he was doing, told us about the repair program that Sears offered. He was quick, professional and I would definitely use him again.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• J

  Jay Nagy

  5.0

  Bought a fridge and it was delivered with a large scratch in the door. LG paid these guys to handle the warranty repair. They came and took a picture of the door, ordered me a replacement. Door was shipped straight to my house. The day it arrived they called me a set up a follow up appointment to install it. The repair man came on time, installed it without issue. My wife said he was professional and friendly. Fridge is fully fixed.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• B

  Bob Castanon

  1.0

  I have spent countless hours on hold. I have spoken to as many as 10 advisors all guaranteeing me that they will be here on there scheduled repair day. I was scheduled and rescheduled 7 times for a repair almost going into a month. Not to mention all 7 times I waited and waited with no one showing up wasting my time. Not even a phone call. All I would get is a email with a rescheduled appointment. Today was the 7th no show and cancellation. I was rescheduled again. I must have spoken to as many as 10 advisor guaranteeing me that they would be here on their scheduled time and date. Today was the last straw. I waited all day and was rescheduled again for the 7th time next Friday July 5th.The sad part I just spent over a thousand dollars in Master service agreement renewals. Its been almost a month without my freezer. I give up. I'm going to pay someone to come in and repair my freezer. I feel like this is theft of service. I paid for a service but Sears repair center is giving me the run around. What ever you do, when they offer you the warranty, don't buy their agreement, you will get screwed. I bought mine in good faith and they don't deliver on their end. The only thing I can do is just leave this review and warn others. Sad but true!

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Bob. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

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