Sears Appliance Repair
Fowler, East Ellijay, GA

Sears Appliance Repair Reviews

2.4 stars based on 7 reviews

Featured Comments:

• G

  Gina Huff

  1.0

  No showed and when called office, they promised me, I would hear back in an hour, and repairman was coming. They disconnected me two times and even spoke with a supervisor and he again promised me they were coming and would hear from repairman. He never showed, never received a call and then got a text the next day that my appt was rescheduled for 3 weeks out. Will never use them again. They were able to call me and try to sell me a kitchen re model.

  ---

  Response from the owner

  Thank you for taking the time to bring this to our attention, Gina. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• S

  Samuel Ivey

  1.0

  3 scheduled appointments and 3 no call / no shows. Each and every time the tech made up lies like "customer didn't answer phone", "customer wasn't home", "gate code didn't work".....all of which were flat out lies. I wasted three days waiting for these jokers to show up and never saw anyone. When I contacted Sears each time to seek resolution all they can say is "We can reschedule your appointment for next week". Why? So you can waste my time and not show up again. Word to the wise, don't waste your time trying to do business with these people....they clearly don't want it.

  ---

  Response from the owner

  Thank you for taking the time to bring this to our attention, Samuel . We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• K

  Kirk Cameron

  1.0

  We were scheduled for 8:00 am to 5:00 pm today, 10/02 for a refrigerator repair. They then rescheduled for 5:10 to 7:10 this evening. We received a text at 7:07 pm this saying he needed to reschedule to Saturday. He also said he came by earlier. BS to that. There was someone home all day because another of their guys came by to work on our dishwasher. Called customer service and they said reschedule to Saturday. We are taking our business elsewhere.

  ---

  Response from the owner

  Kirk, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.

More reviews (2)