Sears Appliance Repair
Susquehanna, Shamokin Dam, PA

Sears Appliance Repair Reviews

4.1 stars based on 29 reviews

Featured Comments:

• V

  Vickory Sawyer

  1.0

  Our Technician was 💯% wonderful. I rate him 5 stars. He was professional, on time, explained problem with my refrigerator. I can’t say enough nice things about him! Sears Home Warranty is another thing to talk about. They do not tell the truth of maintenance. It’s in my contract!

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  Response from the owner

  Vickory , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• R

  Rick McGuire

  1.0

  Sears,If you need appliance repairs, stay far, far away from these thieves. My 74 year old, one arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Rick. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• N

  Nathan Fisher

  1.0

  Waited nearly a month from when we first contacted Sears until they came the first time, ordered the parts, the parts came, and they came a second time to "fix" it. Gave a window of 8:00 AM - 5:00 PM, then didn't come until 5:30 PM. Paid $258.00 and the damn thing is still not fixed and just flooded our kitchen. Now they can't come out until Saturday (it's Wednesday now).

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  Response from the owner

  Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced. We understand your frustration and know your time is important. If you would like us to look into this situation further, please email us at [email protected] with you name, address, and phone number associated with your account. Thank you. ^WG

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