HVAC

Sears Appliance Repair
Stone, Kingsport, TN

4.5

(117)Check map

Phone:
+1 423-464-4502

Website:
https://www.searshomeservices.com/locations/appliance-repair/tn-kingsport/1805-e-stone-dr?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair

Address:
1805 E Stone Dr, Kingsport, TN 37660

Hours:
Monday9AM–10PM
CLOSED

Reviews
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Sears Appliance Repair Reviews

4.5 stars based on 117 reviews

Featured Comments:

R
Russell Miles
1.0

Could not get through phone hell to ask about repairing refrigerator. Not sure from phone prompts that they work on refrigerators like the website says. Prompts mention ‘small appliances’ like lawn mowers. Chose that. Stuck on hold for a while but did not wait long since not clear they even work on refrigerators. No option to get a callback. Gave up. Moving on to next company.
Response from the owner
Russell Miles, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
D
Denise Malan
5.0

We have an extended warranty on our washing machine. The technician that came out early in our service window. He called to say he was on the way. We then got a text with the same information. He came and fixed the problem quickly.
Response from the owner
Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
E
Evan Rodick
1.0

I asked the technician point blank 3 times while he was here whether he could upload the diagnostic report to my home warranty website. He assured me he would, but no, nothing. I called and texted him. Nothing. I called the Sears service line repeatedly for two weeks. It was supposed to be done by their dispatch department, who apparently no one, including the managers, has a phone number for. It is unbelievable to me that they still cannot complete the simple task of uploading a document and I’ve been stuck with a broken washer this whole time (and with a newborn who goes through 2-3 outfits a day). A complete waste of my time! Absolutely disrespectful and infuriating. I’ve had to request a new appointment with someone else so now I’m back at square one.
Response from the owner
Dear Evan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.