Sears Appliance Repair
Lawrence, Massena, NY

Sears Appliance Repair Reviews

4.6 stars based on 42 reviews

Featured Comments:

• L

  Lori Trott

  1.0

  Shelled out $121.00. and washer never got fixed. Unbelievable! Still haven't heard a word on my refund or my part being returned ( wasn't the correct size..didn't fit)

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  Response from the owner

  Lori Trott, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• S

  Susan Hughes

  1.0

  Waited about 3 weeks to get a tech appt. Very good, the tech was friendly, very informative and completed the job very efficiently. I thought. After 4 days I tried to mow and the mower was dead, same problem. Called for service and have to wait almost a month for a tech to come back. I bought a new whole house maintenance contract that I now regret. Will I have to wait almost a month for repair? I'm not happy. I will contact by phone after the holiday.

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  Response from the owner

  We regret to hear of your disappointing experience and the length of time it is taking to get an appointment. We truly value your feedback. We are striving to improve service and your comments help us to do this. We hope that your next appointment fixes the issue with your mower once and for all. Thank you again.

• C

  Carolyn Thew

  5.0

  Brent was very pleasant and friendly. He gave my washing machine the care that was needed at the time.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

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