Sears Appliance Repair
Soscol, Napa, CA

Sears Appliance Repair Reviews

3.5 stars based on 11 reviews

Featured Comments:

• S

  Steve McCollum

  1.0

  I booked a service call 3x weeks in advance to fix a dryer. The technician (Peter) called the afternoon of and told me he couldn't make it that day and that the next available appointment would be 8x days from now. I live 9x hours away and made the appointment 22x days in advance. The Tech had absolutely no empathy and refused to answer my question of whether he would be upset under the circumstances. I cancelled the call.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Steve M.. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• D

  Dana Sibalova

  1.0

  Absolutely unreliable. We only booked them as they "were available" to come in. On the day, they turned up in the morning (we booked them for the afternoon) as "they were in the area and it was convenient". Then we only received automatic rescheduling for next week with no explanation. When we called the technician (our only point of contact), they said they probably can't make it to us by 5pm and don't work overtime. As per they site, they mention that they will notify you what time they will arrive within the window you book (not randomly), we did not receive such notification (had they contacted us at least 1 day in advance that they'd turn up at our door in the morning instead, we could have made it work). I'm obviously annoyed as we only booked these guys as we wanted our issue resolved before Xmas.

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  Response from the owner

  Dear Dana, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• B

  Barbara Lustig

  1.0

  Very disappointed. I was able to get an appointment for a service person to come out the very next morning. When he arrived, I had to remind him to wear a mask. He said he had already had Covid19, but would comply. He talked and talked and finally checked my oven. It only needs a part, but he billed me $288 for labor just to insert an element that had burned out. I did not know the charges until I received an e-mail stating the cost of the part ($91) When I called to dispute the charge, it took hours to reach anyone, and finally I was told there was nothing they could do about it.

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