Sears Appliance Repair
Wyoming, Casper, WY
- Phone:
- +1 307-439-1688
- Website:
- https://www.searshomeservices.com/locations/appliance-repair/wy-casper/701-se-wyoming-blvd?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair
- Address:
- 701 SE Wyoming Blvd, Casper, WY 82609
- Hours:
- Thursday9AM–10PM
- CLOSED
- Reviews
- Map
Sears Appliance Repair Reviews
3.7 stars based on 70 reviews
Featured Comments:
J
Jared Grill
1.0
Called to make an appointment for a dryer repair and after speaking a couple of people I could barely understand, I was told there was no technician in my area. I went on to explain that I used to have a warranty thru them and there was always a technician available, I told them that I understood my warranty had expired, I just needed to have a tech come out and fix my dryer. I was then told there would not be a technician available in my area in the foreseeable future. What a waste of time, I definitely will not be using this service ever again!
Response from the owner
Thank you, Jared, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
S
Shannon Jackett
1.0
It took them 8 months to fix my washer. First guy was nice and thought he had it fixed but didn't. Second guy found the issue and ordered parts. Sears then canceled the order and marked my washer as repaired. So had to reschedule and when second guy showed up, he had to order the parts again. Finally got it fixed this month, August after starting the repair process in January. I will say that the techs that showed up were both very nice and professional. It is to bad the rest of the Sears team wasn't like them.
Response from the owner
Hello Shannon. We are happy to hear that you had a great service experience with your technician. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future.
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Marla Switzer
1.0
The technician we had the last two visits was very good and helpful, not so much the first two! It took us two months to get our washer fixed. We are extremely unhappy with the service we have received. Initially it took two weeks to get an appointment. The guy walks in says we need a certain part and leaves in less than 2 minutes. Schedules us an appointment for two more weeks. Then Sears cancels that appointment and schedules us for two more weeks out. The service technician comes and the part that was ordered was wrong so we are scheduled another two weeks out. The technician comes again and he needs additional parts so we are scheduled another two weeks out. Finally got it fixed two months later. We are done doing business with Sears.
Response from the owner
Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future
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