Sears Appliance Repair
Mall, Union Gap, WA

Sears Appliance Repair Reviews

3.7 stars based on 113 reviews

Featured Comments:

• K

  Kirsten Clarke-Hollingbery

  1.0

  Took forever to get service. First part arrived broken then appointments kept getting pushed out even though we had the part. Ended up buying a washer from somewhere else because we were waiting for over a month. Will never use sears repair service again. The technicians were fine and they were able to diagnose and fix the problem. However, the process was terrible and I was unable to talk to a person when I needed assistance. Very frustrating experience.

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  Response from the owner

  Kirsten Clarke-Hollingbery, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• E

  Edna Lyons

  1.0

  I scheduled service on my refrigerator 3 weeks ago and have been rescheduled twice now. I even had set times he was yo be here today a d didn't shiw up and when questioned about it was yold they had to reschedule again. How long can you go with3a refrigerator

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  Response from the owner

  we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• J

  Jeremiah Johnson

  1.0

  I scheduled an appointment to have a technician come out to look at our waher. My appointment window was from 8-5 which meant I would miss a full day of work. I received a text the day before my appointment and they day of confirming the day and time. No one called or showed up. I had to call to find out if they would be still coming out today. I was told @ 5:15, sorry we will need to reschedule you for another day. This is unacceptable. I am so upset that I had to miss work and still don't know what's is wrong with my washer!!!!! It is very disappointing to have such long standing business show their customers such disregard for their time and money. Their resolution was to just 'escalate' it to another department. I will be contacting other repair businesses tomorrow and if I need a new washer, Sears WILL NOT get my business!!!

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Jeremiah. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

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