Sears Appliance Repair
Crossing, Tupelo, MS

Sears Appliance Repair Reviews

3.7 stars based on 94 reviews

Featured Comments:

• J

  Jennifer Dempsey

  5.0

  The tech was nice, courteous, and professional. Glad that he had the part needed to fix my washer. Also told us what possibly caused it. Showed us the problem and fixed it. Thank yall!

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• M

  Mary Pankey

  5.0

  This young man was great.... On time ... etc. I have waited for 2 other techs from other companies to show up for 3 weeks. This company is the ONLY ONE that did. Thank you sir....

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  Response from the owner

  Thanks so much for your kind words! Your comments really cheer us up. To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at (https://www.facebook.com/SearsHomeServices/). And thank you again!

• K

  Kris Bradford

  4.0

  In the past, this has been an excellent program. With just one service call per year, the Sears Home Protection plan on my stove and dishwasher paid for itself. And to top it off, when the parts for my old dishwasher were no longer available, Sears gave me a credit to purchase a new one with comparable features to my old one. This also includes delivery, installation, and haul away of the old appliance. I am very happy with this. However, getting a timely repair NOW is nigh impossible. The technician (who was very good) set up a follow up repair to replace the wired in light in my oven. The date came and went with me waiting all day (8am to 5pm window) and no repair technician. I wonder if I will every have a light in that oven. FYI: I have been without a working refrigerator in my kitchen since July 6, 2020 (today is Jan. 25, 2021). After the service department CANCELLED my work order to get me a new fridge to replace the one that cannot be fixed, I started the entire process over. Then the wait for the new fridge was 2 MONTHS. Got a call the other day, now it will be LATE APRIL before they can get it to me. After 2 major food holidays (Thanksgiving and Christmas) without, I am used to their mistreatment. If only the people who push the paper were as good and the technicians who come to the house. I really miss the good old days.

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  Response from the owner

  Dear Kris B, Thank you for taking the time to bring this to our attention, Kris. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the improvement to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you.

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