HVAC

Sears Appliance Repair
Medford, Lufkin, TX

4.3

(108)Check map

Phone:
+1 936-463-4481

Website:
https://www.searshomeservices.com/locations/appliance-repair/tx-lufkin/4600-s-medford-dr?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair

Address:
4600 S Medford Dr, Lufkin, TX 75901

Hours:
Sunday9AM–10PM
CLOSED

Reviews
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Sears Appliance Repair Reviews

4.3 stars based on 108 reviews

Featured Comments:

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Heath Hagler
1.0

I submitted a review (listed above) in-which I detailed how terrible my experience was with the service at Sears. About a month later, they responded for me to contact them through their Facebook page. I did and (not shockingly), THEY NEVER RESPONDED!!!!!! Please seek other repair options if you can. THEY ARE A RIP OFF, terrible customer service and a scam. Use at your own risk and if you do, I fear you will be disappointed.
Response from the owner
Heath Hagler, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
H
Heath Hagler
1.0

I have made multiple attempts for Sears to right the wrong that was done in regards to my initial request to have my ice box fixed. Initially, I requested the Sears technician to come and fix a terrible rattling sound in my icebox. He said it was the motor and possibly the seal. Once the parts came in, he came to fix the ice box. My wife was home, as I was unable to be there. To my disappointment, when I got home, the rattling sound was louder than it was before his "repair" . Of the two or three parts he said he needed, he only installed the seal. The others he sent back himself. The noise was so bad, I had to employ someone else to come and fix it. When they fixed it, they said that the motor fan blade was just loose. They fixed it in about 15 minutes and it has been great ever since. Because of this lack of help with my initial problem, I didn't feel like replacing a gasket should cost almost $700. I have removed the gasket and mailed it back to Sears with a label that they provided. The tracking says it was delivered to them on June 30, 2021 at 9:30 am. It is now August 8, 2021 and I still do not have a resolution to my problem. Calling Sears is pointless, because all you do is get transferred from department to department, and no one will help you and eventually, they just hang up on you. I have attempted at least 15 calls to Sears with NO success. I AM ASKING TO BE ISSUED THE REIMBURSEMENT THAT I DESERVE. This whole experience has been terrible and I just want to be done with Sears. If they would have just fixed my ice box like I was told would happen (in the beginning), none of this would be necessary now. I emailed them to respond to me ASAP. They never emailed me back. My next step was to file a claim with the Better Business Bureau. I just want my money back. Especially given that I have mailed your gasket back to you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SEARS HOME REPAIR IS A RIP OFF!!!!!
Response from the owner
Heath Hagler, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
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glenda hyde
5.0

Very professional and knowledgeable. Introduced himself and was very helpful. Positive experience for dishwasher repair.
Response from the owner
Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!