HVAC

Sears Appliance Repair
Crossroads, Waterloo, IA

3.7

(48)Check map

Phone:
+1 319-327-5394

Website:
https://www.searshomeservices.com/locations/appliance-repair/ia-waterloo/2060-crossroads-blvd?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair

Address:
2060 Crossroads Blvd, Waterloo, IA 50702

Hours:
Thursday9AM–10PM
CLOSED

Reviews
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Sears Appliance Repair Reviews

3.7 stars based on 48 reviews

Featured Comments:

C
Chaz Marbles
1.0

Service appointment Date:11/22/21; Time: AM between 9am and Noon. Service appointment to Home: 1050 Central Ave., Evansdale, IA 50707. Whirlpool top loading Washer not responding. Service Unit Number: 0008162 Order Number: 000816242228398 Technician Number: 0291658 The technician installed Coupling (?). The technician told me that the washer was fixed (operable). He then told me that the hose coupling needed a new clamp, and I could do that. I did a wash. It was evident that the washer was leaking water from under the washer, not the hose coupling. Leaking to the floor in large quantities that was damaging the floor. I question why the technician could not or would not fix the leak. I paid $28.02 for parts, $ 317.00 for labor. I am not satisfied with the service. I am not satisfied and disappointed with Sears. I’m requesting that a different technician come and fix the leak, post haste. Thank you.
Response from the owner
Chaz Marbles, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
P
Paulie “Paulie”
5.0

Ice maker kept blocking up. Technician came out and fixed the problem, I hope. Only time will tell but He felt pretty confident and I believe him. Great service and professionalism!
Response from the owner
Dear Paulie, Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
T
Terra M
1.0

I will NEVER buy from sears again!!! All my appliances are from there and I have problems with every single one since purchasing. Even with a warranty, I have to pay $200+ for a repair. There is no point of a warranty if they are going to overcharge for labor. They charge $250 to repair my stove that has since went out an additional 3 times since the original repair. I have learned to fix it myself for $30. Then I have to take a FULL day from work because they give the timeframe of 8-5. SEARS AND KENMORE IS A JOKE, DO NOT BUY!!!!
Response from the owner
Hello Shanterra, thank you for your review and the feedback it’s greatly appreciated, we take all reviews as feedback on how we can improve our service. Thank you.