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This page contains information related to Sears Appliance Repair in Rainbow, Gadsden, AL which locates in your area. You can get to know info of the hvac repairing service like opening hours, addresses, phone numbers.

Sears Appliance Repair in Rainbow, Gadsden, AL | HVAC Near Me

Technician was honest and knowledgeable. We were very pleased with our experience

Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.

The representative who took my call was pleasant and we got to the need for a service call pretty quickly. After setting the date with him, I realized that it would not do due to my wife's doctor's appointment. The change online was easy. The serviceman was friendly and took the time to explain the problem. A second call would be required when a new part arrived. All went well.

I do wish Sears would do something about the time frame of a service call. Someone has to take a day off work to cover what amounts to an entire workday. Also, checking online the night before the scheduled second visit revealed a time frame of 4:00 to 6:00 (I believe). Planning around that, we were surprised to get a call at about 9:00 AM. Fortunately, my wife was able to meet the repairman, although she was on a job when she got the call. I know there are a lot of variable with service calls, but if that time-frame issue could be improved, I believe your customers would be very appreciative.

Still, the service was excellent. Thus the 5 stars.

Hi there! We are glad to hear that you had an overall positive experience. We do understand the difficulties the windows cause but they are necessary due to the numerous variables that could come into play when a technician is out on repairs throughout the day. We do appreciate your patience and thank you for your feedback. Any feedback is helpful to us so that we can improve our service. Thank you for choosing Sears!

Making the reservation was a breeze, and correcting an entry was easy, using the chat app.  The operator was very efficient.  The appointment was the next day after I called, though 8a to 5p was the window, which is fine.  The repairman came in, immediately started, went through diagnostic steps quickly, fixed the issue, cleaned up, and left.  Pleasant the whole time.  And the fridge is fixed.

Thank you so much for the feedback Byron!

Sears appliance repairs and customer service is unbelievably the worse my family has ever been associated with.  From reporting a problem to getting a technician to your home.. With the purchase of near 11K of Kenmore Elite appliances with extended warranty in our new home 24 months ago the problems are still current today. Their service dept. will always schedule the technician to come to your home between 8am and 5pm. On several occasion my wife or i will stay home from work , all day and without notice their a No show. This is frustrating when we were instructed to unload and defrost our refrigerator for the second time and they not show.  We call customer service they are the most unconcerned organization with inconveniencing you as we have ever imagined. We have lost numerous days without pay waiting on repair technician. On two different occasion, parts were to be mailed to our house.. After  a wait of two to four weeks the technician comes to our house to find either the wrong part or no part which is a reschedule for a return trip. Recently we asked for a repairman in Nov. 2019, service was scheduled for Dec 3rd. Technician comes,, fyi according to the tech, is not allowed to carry parts in their service trucks. So,,, another ordered part, another miss ordered part ,, another wait for weeks,, another tech most of the time a different tech,, finds the correct parts is not been delivered.. It's been a long two years with these problems,,, Dec. 17, 2019 still waiting on the correct parts to be delivered and a technician to actually show up on the day they are scheduled to.. Any Help would be appreciated , got a lemon..

Thank you, Tony, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to searsservice@searshc.com. We appreciate your business and look forward to assisting you with this matter.

We have maintained service protection agreements on our appliances for many years. They are wonderful. Our refrigerator has been repaired to our satisfaction. It took visits from 3 of your techs to find the problem and correct it, but Sears pursued the answer until the job was done. Thank you!

Hey June! We are so happy to hear that you had such a great experience. Thank you for taking the time to let us know how we did. We appreciate your feedback. Thank you for choosing Sears!

I scheduled an appointment via chat on the Sears Repair Website. It was easy. Josh, my technician, arrived on time. He diagnosed the problem with my dryer quickly and explained all my options. He fixed the dryer in under an hour. He was polite and efficient. I would definitely use this company again.

Gentleman was efficient and polite.  He was very kind and diagnosed a problem with my washer and explained what would have to be done to fix the issue.  He stated he did not have ball bearings on his truck and stated they would have to be ordered and I would be called when they were coming back to fix my washer.
The repair man was AWESOME and fixed the problem quickly and efficiently.  My washer now works like new!!

The service man gets five stars, but Sears probably two or less. The problems are that 1) the time between call and appointment is over a week, closer two; 2) and when problem is discovered, the part has to be ordered requiring a similar wait for service. The service man apologized for the delay and told me that they used to keep such spares on the truck but the policy has changed.

Like I said, the service man was great. Quick, professional, friendly. I wish the supporting organization were, well, better organized.

Hi there Jennifer. I am sorry to hear that you experienced a lengthy delay with your appliance being fixed. We appreciate you letting us know where we can improve. Thank you for your feedback.

I was very disappointed ! The technician was nice but he did not listen to me nor did he completely fix my tractors problem. I do all the grass mowing and I know this tractor , the blade was bad I told him that . He was also told that the deck was not level. When it cuts there are 2 levels , part was one bent blade but new blades did not completely fix the problem.The tech said the decks are made that way, I disagree because I know how this mower is supposed to cut . After waiting 2 weeks for repair , now I am waiting again! Poor customer service, someone should have come back the next day. Kim morgan

Sears was awesome! They were able to get my washer and dryer serviced and then replaced the dryer's timing device within a week.  We love our Sears home warranty! Professional and experienced repairman who was very nice.

The man was very nice and polite. When we called we were told it would be the heating element or heating coil. The man was at the house maybe 15 minutes and charged my 81 year old mother $93 dollars to tell her to check her fuse box. Great prices for that info Sears!

Hi there Mike. We are sorry to hear about your frustrations. If you would like us to look into this and hopefully provide you more details you can email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account.

The repair work was excellent as always....however I am totally upset with the long delay that exists in my area in terms of response to a request for service....about a month most of the time.  That is unacceptable when mowers are in need of servicing...by the time the machine is up and running again, the grass has grown so tall that it has to be taken down in several stages which require a great deal of time and extra fuel.  That is not what I thought I bought with the extended service contract.  If that situation is not dealt with, I can tell you this is the last Craftsman mower I will be purchasing.

The technician was very friendly and efficient. He had everything working again in less than an hour. However, as my freezer had been down for a week I lost all the food in it. A claim was filed with Sears but they have neglected to reply to my claim.

Hi there. We are glad to hear that your freezer was fixed. As for your claim, if you'd like to email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account I can look into this for you.

My stove is still not repaired. The part was the wrong one. The technician said he would order the correct part and possibly fix it tomorrow. March 18, 2016.
The part has not arrived and I do not have a notice of anyone supposed to be coming tomorrow. ?????

Not too happy with my stove not being fixed yet.
Thanks for asking.
Anna

My repairman was on time with plenty of notice for me.  He had to order a part and returned to do the repair . Thanks. And let me say that I love the Sears  Maintenance Protection Plans. I have them on all my appliances.

Had a compact fridge less than 1 & 1/2 year old with 2 year extended warranty, I unplugged to defrost and when I hit ice in freezer section after much had melted, the ice punched a hole in the freon line in the freezer section. After first scheduled repair visit was canceled, rescheduled and repair person took picture and said could not be repaired. So nothing was done or no reason for not being able to repair was given, even if it was my fault.

What an awful experience! I bought a front load washer and dryer w/ pedestals 3 years ago. I have already had 3 techs here to try and repair my washer. The 4th guys was suppose to show up yesterday and instead of getting a call it was simply rescheduled without my knowledge. That is unacceptable and unprofessional. So far they have sent people who seem to not know how to even repair a toaster. I will never spend another $ in Sears and you can take that to the bank!

I waited ALL DAY, from 8am and they show up after 6pm.  Came an hour after the time they said they would be here.  Did the job in silence and we're not friendly.  If I had known they wouldn't be here until after 6pm, I would have gotten some things done.  Sears wasted my time, I will not allow you to ever do that to me again.   I will find a more reliable company to service my appliances.  Your service stinks!

Hi there Robin. We sincerely apologize for the missed arrival time and any inconveniences it caused you. We know your time is valuable and we do our best to make sure we are able to provide you prompt service. We appreciate your feedback.

This is the THIRD time we have had to have Sears come and fix our double wall ovens! This man they sent the last 2 times says the stupidest things! He told me the "auto-clean" on an oven is just an "option" they put on there to make you buy it!!! You're NOT SUPPOSED TO USE IT!!! he said!!! Then he said the oven get too HOT when you use the auto-clean (stupid because they have vents!!!! but I guess he hasn't figured it out yet!! But in short I'm growing weary of these ovens stopping working and this ding-a-ling of a technition that Sears keeps sending out!!! All of our other appliances are Kenmore and we love them!!!

Hi there Lora. We are so sorry to hear that you are still experiencing issues with your ovens. I would like to look into this and see what I can find out. Please email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account.

I have been trying to get my refrigerator fixed since May . They have came out several times ordered several parts and it still is not working .I call and I have had to hold the phone for 2 hours before someone answers . I bought 5 different appliances 2 years ago .with the 5 year warranty .I have begged and pleaded to fix fridge .3 months still no fridge .

Earlier I had an annual maintenance visit and the technician clean out the lint from the dryer.  Well, this time the technician got it right and thoroughly removed all the lint.

Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business! ^OC

The repair people were excellent!!! The time it took to get the diagnosis and repair was the problem 6 weeks without a refrigerator!

The tech was very knowledgeable and courteous. He finished up the repair quickly and checked out the mower for any other issues.

We're delighted our tech adhered to our golden quality standards we strive for with pleasant, expedient, and comprehensive service! Your mower will now see the light of day for many years to come. We look forward to providing you repeat exceptional experience in the near future! ^OC

It took way too long to repair, but the three guys who came out were great and seemed to know what to do after parts came in. So right now I have a great refrigerator.

we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Scotty did our repairs and we are completely satisfied.  Our washer is performing like new.  Jack Wheeler  Gadsden, AL

The maintenance guy was very nice,and checked my heat and cool system to make sure it was working ok.

The technician was prompt,  very knowledgeable and friendly.   Good experience overall,  and happy with the service Sears provided.

Michael came out as scheduled
Serviced both My washer and dryer
Very professional
He also very polite
He cleaned up after himself..

I was somewhat disappointed with the parts waiting time but overall I was pleased with the service and glad to be able to use my dishwasher once again.

Hi there Brenda. We are glad to hear that you were pleased with your service and that your dishwasher is back in action. We sincerely appreciate your patience waiting for the part to arrive as we know that can be frustrating. Thank you for you feedback and for choosing Sears!

The technician was very professional and arrived in a timely manner. He finished in a short time. I would recommend this young man to others.

The repairman was very knowledgeable. He found the problem right away,fixed it .We now have ice again.
Thank you.

The service man was very professional, arrived on time, and replaced the switches in our compactor.  It is working fine now.

The service tech was great, however, the Kenmore "Elite" fridge is a piece of junk...

They didn't come, didn't text until 4:45 and I stayed home all day. Change it to Thursday that irresponsible service

Stan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at SHSSocialCare@searshc.com with your name, address, and phone number associated with your account. Thank you.

The repair man saw the problem and as soon as he got a new part, he fixed
the washer.   He did a good job.

The new barbecue sandwich is pretty good.  I really liked it.

We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Ron did a wonderful job explaining things although a repair. Machine now working properly

Hi there Carolan! We are so pleased to hear that you had a wonderful service experience with Scott. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Once your repair has been completed please feel free to let us know how it turns out. Thank you for choosing Sears!

Did not fix the problem this is the 3rd repair visit frig still hot inside

Hi there Rex. We are sorry to hear that your fridge is still experiencing issues. I would like to assist you. Please email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account and I would be glad to look into this for you.

The techs were friendly and his new tech learning was helpful. Took about an hour. Thanks.

on time  repaired. Tech. friendly efficient. knowledgeable about the appliance repair.

Great serviceman.  Knows what he is doing.  Very respectable and friendly.   Did a great job

Very good repair and very happy with the service man that done the repairs.

No we are not satisfied the stove is still in pieces and has been for 5 months .we are tired of getting run around

Hi there James. We are sorry to hear about your stove. We would like to help you out. Please email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account and I will gladly look into this for you.

It has not been repaired yet. No one has been back out.

My dishwasher is not fixed please send a different tech to come and fix it

the ice maker that was installed yesterday has not had enough time to test yet

Thank you for taking the time to leave us your feedback and rating. We thank you for your time and hope to assist you in the future.

Extremely professional, quick at resolution as well as maintenance activities.  Thank you!

Hi there! We are so pleased to hear that you had such a positive experience with your technician. Thank YOU for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!

Technician was very professional and polite.

Hello Bruce, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS

Sears Appliance Repair
Rainbow, Gadsden, AL

Sears Appliance Repair Reviews

4.2 stars based on 83 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Gadsden

Sears Appliance RepairRainbow, Gadsden, AL

Sears Appliance Repair Reviews

4.2 stars based on 83 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Gadsden

Sears Appliance Repair
Rainbow, Gadsden, AL