Sears Appliance Repair
Military, Niagara Falls, NY
- Phone:
- +1 716-989-0996
- Website:
- https://cellinoplumbing.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-profile
- Address:
- 2590 Military Rd, Niagara Falls, NY 14304
- Hours:
- Monday6AM–10PM
- CLOSED
- Reviews
- Map
Sears Appliance Repair Reviews
4.1 stars based on 63 reviews
Featured Comments:
S
Sasha Marinaccio
5.0
The tech that came out was incredibly polite and helpful. He quickly diagnosed the problem with our dishwasher, repaired it and was finished with a clean work area in no time. I would definitely consider using this service again if needed in the future.
J
J. MILLER
1.0
Awful experience. Call center is outside of US so I couldn't communicate with anyone over the phone (accents and broken English). I told Sears before they came out there was a hole in the washing machine door gasket. 1st tech came out without part and said it would need to be ordered. Fine, I get that. Sears wanted $90 for the part, I found it online for $57. 2 tech calls to come out for appointment and declares it will be an additional service charge. I disagree and ask to speak to a manager, tech says there is no manager its "policy". I start to argue that there should not be an additional service charge, tech says "I'm not coming out" and promptly hangs up the phone on me! So when all is said and done I paid $60 for a tech to come out for 10 minutes and tell me something I already knew. I tried to explain this to the representative with the Indian accent, but they are just reading off of cue cards. Never again! It would have been over $300 for everything. I ended up doing it myself in less than an hour and the price of the part!
C
Cathy Willig
1.0
Technician arrived hours late. When I started a chat to ask when he would arrive I received a 25% off coupon by email. I was billed $271.88 to simply unclog the freezer drain. No parts were needed. The tech refused to honor my coupon. Then Sears - who GAVE me the Coupon refused to honor it as well. Customer Service has given me the runaround and been very unhelpful. Their emails are in poorly written English. Overcharged and Underserviced, I will find another resource in the future and Sears has just lost all of my future business.
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